Professor of Marketing and Logistics at Michigan State University. He received his Ph.D. in marketing and logistics from Michigan State. Dr/ Closs is the author or coauthor of many publication in journals and proceedings, System Editors of the Journal of Business Logistics, and coauthor of Simulated Product Sales Forecasting.

Preface ixChapter 1 Global Strategy and Global Supply Chain Management 1Welcome to the Intriguing World of Global Supply Chain Management 1Global Trade and Global Supply Chains 5Emerging Markets and Global Supply Chains 8Global Strategic Supply Chain Management 13Global Location of Value-Added Activities 16Important Definitions and Distinctions 21Integration of Global Supply Chain Functions 24How Global Supply Chain Management Achieves Benefits 27Supply Chain Management Integrating Processes 30Chapter 2 Industry Implications for Global Supply Chains 33Diagnosing Industry Globalization Potential 33Understanding Market Globalization Drivers 37Market Globalization Drivers' Implications for Supply Chains 38Understanding Cost Globalization Drivers 44Cost Globalization Drivers' Implications for Supply Chains 45Understanding Government Globalization Drivers 51Government Globalization Drivers' Implications for Supply Chains 52Understanding Competitive Globalization Drivers 58Competitive Globalization Drivers' Implications for Supply Chains 59Guidelines for Diagnosing Industry Globalization Potential 64Appendix: Measures of Industry Globalization Drivers 66CHAPTER3 Global Supply Chain Infrastructure 69Basic Worldwide Infrastructure Issues 69Transportation, Communication, Utilities, and Technology Infrastructure 73Supply Chain Security, Risks, and Value 81Legal Considerations, International Contracts, and Insurance 89Commercial Documents and Customs Clearance 93Terms of Payment and Currency of Payment 96International Commerce Terms (Incoterms) 97World Customs Organization and the Harmonized System 100globalEDGE(TM): Your Source for Global Business Knowledge 103Guidelines for Assessing Global Supply Chain Infrastructure 107Appendix: Logistics Performance Index 2012 109CHAPTER4 Logistics in Global Supply Chains 111Global Logistics Strategy 111Global Distribution Centers 115Global Inventory Management 120Global Packaging and Materials Handling 123Transportation 126Reverse Logistics 136Guidelines for Logistics in Global Supply Chains 138CHAPTER5 Purchasing in Global Supply Chains 141Global Purchasing Strategy 141From Domestic to International to Global Purchasing 145Types of Purchasing Strategy 150Outsourcing, Offshoring, and Their Derivatives 152Global Customers and Channels 153Order Fulfillment and Delivery 155Global Supplier Selection 158Global Supplier Networks 164Critical Success Factors for Purchasing in Global Supply Chains 165Guidelines for Purchasing in Global Supply Chains 167CHAPTER6 Operations in Global Supply Chains 169Global Operations Strategy 169Make-or-Buy Decisions in Global Supply Chains 173Global Production and Manufacturing 178Competitive Priorities in Global Supply Chains 180Total Cost Analysis in Global Supply Chains 183Process-Based Quality Standards 185Supply Chain Operations Reference Model 1881PL/2PL/3PL/4PL/5PL 190Guidelines for Operations in Global Supply Chains 191CHAPTER 7Market Channels in Global Supply Chains 195Global Market Channels Strategy 195Customer Value-Creating Global Processes 198International Market Entry Modes 202International Wholesaling, Retailing, and Franchising 204Exporting and Importing 208Going Global Online 212Place and the Other Three Ps 215globalEDGE Diagnostic Tools and Market Potential Index (MPI) 217Guidelines for Market Channels in Global Supply Chains 219CHAPTER8 Managing Global Supply Chains 223Value of Managing the Location of Global Activities 223Importance of Coordination in Global Supply Chains 228Coordination Mechanisms in Global Supply Chains 230Interorganizational Relationships in Global Supply Chains 232Value Propositions in Global Supply Chain Relationships 233Stakeholders and Global Supply Chain Sustainability 236Guidelines for Managing Global Supply Chains 238Wrap-Up of the Intriguing World of Global Supply Chain Management 241Notes 243Index 249Contents vii

LEVERAGE YOUR SUPPLY CHAIN FOR MAXIMUM PROFITDo you have a global supply chain strategy designed for the long run?About 90 percent of global demand is not fully met by local supply, and global supply chains will soon account for 25 percent of multinational firms' performance--meanwhile, supply chains need to become 43 percent more global in the next decade just to maintain a firm's competitive edge.Written by three of today's leading experts on the subject--each from Michigan State University, the uncontested world leader of supply chain management-- Global Supply Chain Management gives you the know-how and tools to dramatically boost supply chain efficiency by making it a core element of your overall corporate strategy.Global Supply Chain Management takes you step by step through the process of creating and managing a global supply chain strategy and aligning it with the conditions of your industry. Learn everything you need to know about developing a core strategy plus strategies for each of the critical supply chain functions:LOGISTICS--Integrate logistics strategy and tactical activitiesPURCHASING--Manage the transition to purchasing globallyOPERATIONS--Systematically design, direct, and control processesMARKET CHANNELS--Effectively connect your supply chain to customersWith in-depth case studies and data showing how American Express, AB InBev, Dell, FedEx, Daimler, Microsoft, Nestlé, Nokia, and several other prominent companies have applied global supply chain strategy to increase profits and growth, Global Supply Chain Management helps you take action to drive similar success in your company.If you're serious about competing today--and in the future--you must integrate and leverage strategic supply chain management into your overall corporate strategy. Global Supply Chain Management provides everything you need to build a strategy designed for the long run.PRAISE FOR GLOBAL SUPPLY CHAIN MANAGEMENT"This book does a superb job of using a total value perspective and integrating business functions into a strategic framework for global supply chain management that can be leveraged for success." -- Leif Johansson, Chairman of the Board of Directors of AstraZeneca,Ericsson, European Round Table of Industrialists, andthe International Advisory Board of the Nobel Foundation"Written by a superb team of world-leading authors on global supply chain management, this book provides a great framework for companies to leverage global supply chain functions and processes, measurements, and tools to achieve sustained strategic advantage in the global marketplace." -- Michael Lawton, Chief Financial Officer (CFO) and Executive Vice President of Finance of Domino's Pizza, Inc."In our company, we have come to recognize the strategic importance of building and maintaining a global supply chain. This book does an excellent job of identifying a framework for considering the implications of an integrated model for global supply chain management. It's clear that the authors have tremendous experience, and they have shared their insights in an innovative and integrative way." -- John Shull, Vice President and Global Procurement Officer of Steelcase Inc."Global supply chains are critically important to companies in delivering products and services that satisfy customers. Hult, Closs, and Frayer provide an excellent model for how to drive the strategic and operational dimensions of global supply chain management to maximize end-customer value." -- Claes Fornell, Chairman of the Board of Directors of CFI Group Worldwide and ForeSee, and founder of the American Customer Satisfaction Index (ACSI)