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Secrets of Service Level Management: A process owner’s guide
A process owner's guide
PDF
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9780113313877
Veröffentl:
2013
Einband:
PDF
Seiten:
308
Autor:
Ami Nahari
eBook Typ:
PDF
eBook Format:
PDF
Kopierschutz:
Adobe DRM [Hard-DRM]
Sprache:
Englisch
Beschreibung:
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.Key features:Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management expertsContains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.Key features:Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management expertsContains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style