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Service Offerings and Agreements ITIL Intermediate Capability Handbook
Beschreibung:
This quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.Key features:Authored and quality assured by itSMF UKThis guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabusPart of a four-book series covering the Intermediate Capability syllabusA handy, portable, pocket-sized reference book, ideal for ITIL practitionersThis study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.
This quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.Key features:Authored and quality assured by itSMF UKThis guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabusPart of a four-book series covering the Intermediate Capability syllabusA handy, portable, pocket-sized reference book, ideal for ITIL practitionersThis study aid focuses on the core knowledge that candidates need to acquire at Bloom levels 1 and 2, including a knowledge and comprehension of the material that supports the syllabus.