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ITIL Foundation: ITIL 4 Edition
Beschreibung:
Key featuresThe guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.ITIL Foundation, ITIL 4 Edition will:Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of workingExplain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation examAct as a reference guide that practitioners can use in their work, further studies and professional development.
Key featuresThe guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.ITIL Foundation, ITIL 4 Edition will:Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of workingExplain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation examAct as a reference guide that practitioners can use in their work, further studies and professional development.