New, attractive services for communications systems are versatile and promise to make the next generation of communications a success. Yet, as the systems grow more complex and diverse, so do the challenges of managing them. Service management derives from technologies used in fixed telephony systems and has evolved towards supporting packet-based services in an increasingly open environment. It is common belief that 3G (and later 4G) services will change the way we communicate and interrelate. The user will be put at centre stage and systems will be able to handle intelligent user profiles, proactive service selection, context-aware service provisioning and ubiquitous computing. Managing, charging for, and controlling these services render traditional business models inadequate and demand new solutions. Managing Mobile Services Covers challenges, solutions and technologies for implementing IP-based services in a mobile environment, with special attention to security, flexibility and charging. Discusses business models, service management architectures and standardization efforts. Considers requirements and characteristics of services, and service modelling. Includes two case studies illustrating the challenges, technologies and solutions involved with real-world service management. This book gives telecommunications/data engineers, operators and service providers as well as students and academics an in-depth understanding of the issues involved in implementing and managing new value-added services.

New, attractive services for communications systems areversatile and promise to make the next generation of communicationsa success. Yet, as the systems grow more complex and diverse, so dothe challenges of managing them.Service management derives from technologies used in fixedtelephony systems and has evolved towards supporting packet-basedservices in an increasingly open environment. It is common beliefthat 3G (and later 4G) services will change the way we communicateand interrelate. The user will be put at centre stage and systemswill be able to handle intelligent user profiles, proactive serviceselection, context-aware service provisioning and ubiquitouscomputing. Managing, charging for, and controlling these servicesrender traditional business models inadequate and demand newsolutions.Managing Mobile Services* Covers challenges, solutions and technologies for implementingIP-based services in a mobile environment, with special attentionto security, flexibility and charging.* Discusses business models, service management architectures andstandardization efforts.* Considers requirements and characteristics of services, andservice modelling.* Includes two case studies illustrating the challengestechnologies and solutions involved with real-world servicemanagement.This book gives telecommunications/data engineers, operators andservice providers as well as students and academics an in-depthunderstanding of the issues involved in implementing and managingnew value-added services.

About the editors.Contributors.Foreword.About the book.Organization.Interdependencies between chapters.Acknowledgements.Abbreviations.1. Introduction (Ulla Koivukoski).2. Business Evolution of Mobile Services (SonjaHilavuo).3. Focus Topic 1 - The Tune2Radio Service (UllaKoivukoski).4. Service Management (Elena Lialiamou, Pertti Pielismaa, andMikko Ruhanen).5. Standardization Related to Service Management (MargaretaBjörksten, Péter Dornbach, Frederick Hirsch, ValtteriNiemi, Pertti Pielismaa, Peeter Pruuden, and VilhoRäisänen).6. Requirements and Characteristics of IP Services (MargaretaBjörksten, Gábor Marton, Zoltán NémethValtteri Niemi, and Vilho Räisänen).7. Service Modelling (Margareta Björksten, GáborMarton, Zoltán Németh, Valtteri Niemi, Pertti PielismaaVilho Räisänen, and Mikko Ruhanen).8. Focus Topic 2 - Service Control (Tuija Hurtta andVilho Räisänen).9. Trends For the Future (Margareta BjörkstenPéter Dornbach, Sonja Hilavuo, Frederick Hirsch, Tuija HurttaUlla Koivukoski, Elena Lialiamou, Gábor Marton, ZoltánNémeth, Valtteri Niemi, Pertti Pielismaa, Peeter PruudenVilho Räisänen, and Mikko Ruhanen).10. Summary (Ulla Koivukoski and VilhoRäisänen).Appendix: Service Framework Team Roles.Index.