A complete and comprehensive collaboration providing insight on future approaches to telephone survey methodology Over the past fifteen years, advances in technology have transformed the field of survey methodology, from how interviews are conducted to the management and analysis of compiled data. Advances in Telephone Survey Methodology is an all encompassing and authoritative resource that presents a theoretical, methodological, and statistical treatment of current practices while also establishing a discussion on how state of the art developments in telecommunications have and will continue to revolutionize the telephone survey process. Seventy five prominent international researchers and practitioners from government, academic, and private sectors have collaborated on this pioneering volume to discuss basic survey techniques and introduce the future directions of the telephone survey. Concepts and findings are organized in four parts sampling and estimation, data collection, operations, and nonresponse equipping the reader with the needed practical applications to approach issues such as choice of target population, sample design, questionnaire construction, interviewing training, and measurement error. The book also introduces important topics that have been overlooked in previous literature, including: The impact of mobile telephones on telephone surveys and the rising presence of mobile only households worldwide The design and construction of questionnaires using Computer Assisted Telephone Interviewing (CATI) software The emerging use of wireless communication and Voice over Internet Protocol (VoIP) versus the telephone Methods for measuring and improving interviewer performance and productivity Privacy, confidentiality, and respondent burden as main factors in telephone survey nonresponse Procedures for the adjustment of nonresponse in telephone surveys In depth reviews of the literature presented along with a full bibliography, assembled from references throughout the world Advances in Telephone Survey Methodology is an indispensable reference for survey researchers and practitioners in almost any discipline involving research methods such as sociology, social psychology, survey methodology, and statistics. This book also serves as an excellent text for courses and seminars on survey methods at the undergraduate and graduate levels.

A complete and comprehensive collaboration providing insight onfuture approaches to telephone survey methodologyOver the past fifteen years, advances in technology havetransformed the field of survey methodology, from how interviewsare conducted to the management and analysis of compiled data.Advances in Telephone Survey Methodology is anall--encompassing and authoritative resource that presents atheoretical, methodological, and statistical treatment of currentpractices while also establishing a discussion on howstate--of--the--art developments intelecommunications have and will continue to revolutionize thetelephone survey process.Seventy--five prominent international researchers andpractitioners from government, academic, and private sectors havecollaborated on this pioneering volume to discuss basic surveytechniques and introduce the future directions of the telephonesurvey. Concepts and findings are organized in fourparts--sampling and estimation, data collection, operationsand nonresponse--equipping the reader with the neededpractical applications to approach issues such as choice of targetpopulation, sample design, questionnaire construction, interviewingtraining, and measurement error. The book also introduces importanttopics that have been overlooked in previous literatureincluding:* The impact of mobile telephones on telephone surveys and therising presence of mobile--only households worldwide* The design and construction of questionnaires using ComputerAssisted Telephone Interviewing (CATI) software* The emerging use of wireless communication and Voice overInternet Protocol (VoIP) versus the telephone* Methods for measuring and improving interviewer performance andproductivity* Privacy, confidentiality, and respondent burden as main factorsin telephone survey nonresponse* Procedures for the adjustment of nonresponse in telephonesurveys* In--depth reviews of the literature presented along with afull bibliography, assembled from references throughout theworldAdvances in Telephone Survey Methodology is anindispensable reference for survey researchers and practitioners inalmost any discipline involving research methods such as sociologysocial psychology, survey methodology, and statistics. This bookalso serves as an excellent text for courses and seminars on surveymethods at the undergraduate and graduate levels.

Contributors.PART I PERSPECTIVES ON TELEPHONE SURVEY METHODOLOGY.1 Telephone Survey Methods: Adapting to Change (Clyde Tuckerand James M. Lepkowski).PART II SAMPLING AND ESTIMATION.2 Sampling and Weighting in Household Telephone Surveys(William D. Kalsbeek and Robert P. Agans).3 Recent Trends in Household Telephone Coverage in the UnitedStates (Stephen J. Blumberg, Julian V. Luke, Marcie L. Cynamon,and Martin R. Frankel).4 The Infl uence of Mobile Telephones on Telephone Surveys(Vesa Kuusela, Mario Callegaro, and Vasja Vehovar).5 Methods for Sampling Rare Populations in Telephone Surveys(Ismael Flores Cervantes and Graham Kalton).6 Multiplicity-Based Sampling for the Mobile TelephonePopulation: Coverage, Nonresponse, and Measurement Issues(Robert Tortora, Robert M. Groves, and EmiliaPeytcheva).7 Multiple Mode and Frame Telephone Surveys (J. Michael Brickand James M. Lepkowski).8 Weighting Telephone Samples Using Propensity Scores(Sunghee Lee and Richard Valliant).PART III DATA COLLECTION.9 Interviewer Error and Interviewer Burden (LilliJapec).10 Cues of Communication Difficulty in Telephone Interviews(Frederick G. Conrad, Michael F. Schober, and WilDijkstra).11 Oral Translation in Telephone Surveys (Janet Harkness,Nicole Schoebi, Dominique Joye, Peter Mohler, Timo Faass, andDorothée Behr).12 The Effects of Mode and Format on Answers to Scalar Questionsin Telephone and Web Surveys (Leah Melani Christian, Don A.Dillman, and Jolene D. Smyth).13 Visual Elements of Questionnaire Design: Experiments with aCATI Establishment Survey (Brad Edwards, Sid Schneider, and PatDean Brick).14 Mode Effects in the Canadian Community Health Survey: AComparison of CATI and CAPI (Yves Béland and MartinSt-Pierre).PART IV OPERATIONS.15 Establishing a New Survey Research Call Center (JennyKelly, Michael W. Link, Judi Petty, Kate Hobson, and PatrickCagney).16 CATI Sample Management Systems (Sue Ellen Hansen).17 Measuring and Improving Telephone Interviewer Performance andProductivity (John Tarnai and Danna L. Moore).18 Telephone Interviewer Voice Characteristics and the SurveyParticipation Decision (Robert M. Groves, Barbara C. O'Hare,Dottye Gould-Smith, José Benkí, and Patty Maher).19 Monitoring Telephone Interviewer Performance (Kenneth W.Steve, Anh Thu Burks, Paul J. Lavrakas, Kimberly D. Brown, and J.Brooke Hoover).20 Accommodating New Technologies: Mobile and VoIP Communication(Charlotte Steeh and Linda Piekarski).PART V NONRESPONSE.21 Privacy, Confidentiality, and Respondent Burden as Factors inTelephone Survey Nonresponse (Eleanor Singer and StanleyPresser).22 The Use of Monetary Incentives to Reduce Nonresponse inRandom Digit Dial Telephone Surveys (David Cantor, Barbara C.O'Hare, and Kathleen S. O'Connor).23 The Causes and Consequences of Response Rates in Surveys bythe News Media and Government Contractor Survey Research Firms(Allyson L. Holbrook, Jon A. Krosnick, and AlisonPfent).24 Response Rates: How have they Changed and Where are theyHeaded? (Michael P. Battaglia, Meena Khare, Martin R. Frankel,Mary Cay Murray, Paul Buckley, and Saralyn Peritz).25 Aspects of Nonresponse Bias in RDD Telephone Surveys (JillM. Montaquila, J. Michael Brick, Mary C. Hagedorn, CourtneyKennedy, and Scott Keeter).26 Evaluating and Modeling Early Cooperator Effects in RDDSurveys (Paul P. Biemer and Michael W. Link).References.INDEX.