With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance. Peter Drucker's five questions are: What is our Mission? with Jim Collins Who is our Customer? with Phil Kotler What does the Customer Value? with Jim Kouzes What are our Results? with Judith Rodin What is our Plan? with V. Kasturi Rangan These essential questions, grounded in Peter Drucker's theories of management, will take readers on a exploration of organizational and personal self-discovery, giving them a means to assess how to be--how to develop quality, character, mind-set, values and courage. The questions lead to action. By asking these questions, readers can focus on why they are doing what they are doing in their work, and how to do it better. Designed for today's busy professionals, this brief, clear and accessible book will challenge readers to ask these provocative questions and it will stimulate spirited discussions and action within any organization, inspiring positive change and new levels of excellence, helping all to envision the future of theirs' or any organization.

With Peter Drucker's five essential questions and the help of fiveof today's thought leaders, this little book will challenge readersto take a close look at the very heart of their organizations andwhat drives them. A tool for self-assessment and transformationanswering these five questions will fundamentally change the wayyou work, helping you lead your organization to an exceptionallevel of performance.Peter Drucker's five questions are:* What is our Mission? with Jim Collins* Who is our Customer? with Phil Kotler* What does the Customer Value? with JimKouzes* What are our Results? with Judith Rodin* What is our Plan? with V. Kasturi RanganThese essential questions, grounded in Peter Drucker's theoriesof management, will take readers on a exploration of organizationaland personal self-discovery, giving them a means to assess how tobe--how to develop quality, character, mind-set, values andcourage. The questions lead to action. By asking these questionsreaders can focus on why they are doing what they are doing intheir work, and how to do it better. Designed for today's busyprofessionals, this brief, clear and accessible book will challengereaders to ask these provocative questions and it will stimulatespirited discussions and action within any organization, inspiringpositive change and new levels of excellence, helping all toenvision the future of theirs' or any organization.

Foreword xiAbout Peter F. Drucker xviiWhy Self-Assessment? 1Peter F. DruckerQuestion 1: What Is Our Mission? 11Peter F. Drucker with Jim CollinsQuestion 2: Who Is Our Customer? 23Peter F. Drucker with Philip KotlerQuestion 3: What Does the Customer Value? 37Peter F. Drucker with Jim KouzesQuestion 4: What Are Our Results? 49Peter F. Drucker with Judith RodinQuestion 5: What Is Our Plan? 63Peter F. Drucker with V. Kasturi RanganTransformational Leadership 77Frances HesselbeinThe Self-Assessment Process 83Suggested Questions to Explore 87Definitions of Terms 99About the Contributors 103About the Leader to Leader Institute 107Acknowledgments 109Additional Resources 111Index 115