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Balanced Scorecard
Step-by-Step for Government and Nonprofit Agencies
E-Book
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9780470327982
Veröffentl:
2008
Einband:
E-Book
Seiten:
384
Autor:
Paul R. Niven
eBook Typ:
PDF
eBook Format:
Reflowable E-Book
Kopierschutz:
Adobe DRM [Hard-DRM]
Sprache:
Englisch
Beschreibung:
This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.
This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.
Preface ixAcknowledgments xvChapter 1 Introduction to the Balanced Scorecard 1Chapter 2 Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors 25Chapter 3 Before You Begin 46Chapter 4 Training and Communication Planning for Balanced Scorecard Success 82Chapter 5 Mission, Values, and Vision 105Chapter 6 Strategy: The Core of Every Balanced Scorecard 130Chapter 7 Strategy Maps 150Chapter 8 Performance Measures, Targets, and Initiatives 209Chapter 9 Creating Alignment by Cascading the Balanced Scorecard 256Chapter 10 Linking Resource Allocation to the Balanced Scorecard 276Chapter 11 Reporting Results 286Chapter 12 The City of Charlotte: A Balanced Scorecard Success Story 312Chapter 13 Sustaining Balanced Scorecard Success 330Appendix The Importance of Terminology and a Balanced Scorecard Glossary 343Index 353