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Achieving Class A Business Excellence
An Executive's Perspective
E-Book
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9780470391099
Veröffentl:
2008
Einband:
E-Book
Seiten:
400
Autor:
Dennis Groves
Serie:
Oliver Wight Manufacturing
eBook Typ:
PDF
eBook Format:
Reflowable E-Book
Kopierschutz:
Adobe DRM [Hard-DRM]
Sprache:
Englisch
Beschreibung:
A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
Prologue xiIntroduction xiii1 Opportunity 12 Fact-Finding--Greg Meets His Team 193 Greg's Directives 474 Breakdown 535 Listening . . . 676 . . . and Learning 797 Observing 958 Possibilities 1159 Beginning 14110 Hope 17111 Decision Time 19312 Kick-Off . . . 20313 Involvement 21914 Education, Education, Education . . . 23915 Process Design 25316 Customer Service 27317 Customer Satisfaction 29518 Competitive Pressure 31319 Class A Leadership 32920 Sustainability and More . . . 351Epilogue 367Reader's Reference 371