HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACE Volume 2: Selecting and Implementing Performance Interventions In this groundbreaking volume, leading practitioners and scholars from around the world provide an authoritative review of the most up-to-date information available on performance interventions, all presented within a holistic framework that helps ensure the accomplishment of significant results. Addressing more than 30 performance interventions, with such varied topics as Incentive Systems, e-Learning, Succession Planning and Executive Coaching, this volume guides readers through the development of comprehensive performance improvement systems. Each chapter illustrates in practical terms how to select, plan, implement, and manage performance interventions, as well as how to evaluate their results. Through best practices research, comparative analysis, illustrative case studies from around the world, and editorial guidance on how to link together diverse interventions, the handbook is an important guide for achieving desired results in the workplace and beyond. Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three main areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

HANDBOOK of IMPROVING PERFORMANCE IN THE WORKPLACEVolume 2: Selecting and Implementing Performance InterventionsIn this groundbreaking volume, leading practitioners and scholars from around the world provide an authoritative review of the most up-to-date information available on performance interventions, all presented within a holistic framework that helps ensure the accomplishment of significant results.Addressing more than 30 performance interventions, with such varied topics as Incentive Systems, e-Learning, Succession Planning and Executive Coaching, this volume guides readers through the development of comprehensive performance improvement systems. Each chapter illustrates in practical terms how to select, plan, implement, and manage performance interventions, as well as how to evaluate their results. Through best practices research, comparative analysis, illustrative case studies from around the world, and editorial guidance on how to link together diverse interventions, the handbook is an important guide for achieving desired results in the workplace and beyond.Sponsored by International Society for Performance Improvement (ISPI), the Handbook of Improving Performance in the Workplace, three-volume reference, covers three main areas of interest including Instructional Design and Training Delivery, Selecting and Implementing Performance Interventions, and Measurement and Evaluation.

List of Exhibits, Figures, and Tables xiiiIntroduction to Volume Two xixAcknowledgements xxxviiPart One: Introduction 11 HPT Models: An Overview of the Major Models in the Field 5Frank S. Wilmoth, Christine Prigmore, Marty Bray2 Linking Practice and Theory 27Seung Youn Chyung, Shelley A. Berg3 The Performance Pyramid 51John WedmanPart One: Editors' Discussion 81Part Two: Vision, Mission, and Objectives 854 Future Search 91Marvin Weisbord, Sandra Janoff5 SWOT Analysis 115Doug Leigh6 Appreciative Inquiry 141Marvin Faure, Jennifer Rosenzweig, Darlene Van TiemPart Two: Editors' Discussion 167Part Three: Resources 1717 Organizational Restructuring 177Sally Lollie, Hillary LeighPart Three: Editors' Discussion 197Part Four: Expectations and Feedback 2018 Realistic Job Previews 203Jim Breaugh9 360-Degree Feedback 221Eugene Kutcher, John Donovan, Steven J. Lorenzet10 Performance Measurement and Management Systems 251Ingrid Guerra-López11 Achieving Improved Performance Through Managerial Coaching 275Andrea D. Ellinger, Alexander E. Ellinger, Robert G. Hamlin, Rona S. Beattie12 Performance Management Systems 299David G. GliddonPart Four: Editors' Discussion 319Part Five: Tools, Environment, and Processes 32313 Electronic Performance Support Systems 325Frank Nguyen14 Performance Aids 344Miki Lane15 Knowledge Management 366Debra Haney, James T. Driggers16 The Change Readiness Rubric 392Bea Griffith-Cooper, Karyl King17 Process Improvement 418Marcey Uday-Riley, Ingrid Guerra-LópezPart Five: Editors' Discussion 439Part Six: Incentives, Rewards, and Recognition 44118 Incentive Systems 445Steven J. Condly19 Rewards, Positive Reinforcement, and Incentive Systems 465Jessica Jean Frumkin20 Employee and Executive Compensation 482Tahir M. NisarPart Six: Editors' Discussion 507Part Seven: Motivation and Self-Concept 51121 Motivational Communication 515Lya Visser22 Career Mentoring 536Christine D. Hegstad23 Job Crafting 555Michelle FrenchPart Seven: Editors' Discussion 569Part Eight: Knowledge and Skills 57324 e-Learning 577Ryan Watkins25 Cross-Disciplinary Team Learning 598Scott P. Schaffer26 Mentoring 613Stella Louise Cowan27 Executive Leadership Coaching 646Daniel WhitePart Eight: Editors' Discussion 673Part Nine: Performance Capability 67728 Outsourcing 681Judith A. Hale29 Succession Planning and Management 697Hillary LeighPart Nine: Editors' Discussion 717Part Ten: Organizational Culture 72130 Organizational Culture 725Anthony Marker31 Diversity and Cultural Competence 745Tyrone A. HolmesPart Ten: Editors' Discussion 763Part Eleven: Continuous Monitoring 76732 Needs Assessment 771James W. Altschuld, Traci L. Lepicki33 Data Collection 792Anne F. MarrelliPart Eleven: Editors' Discussion 817Part Twelve: Significant Accomplishments 82134 Return on Investment 823Patti P. Phillips, Jack J. PhillipsPart Twelve: Editors' Discussion 847Editors' Epilogue 851About the Editors 855About the Contributors 857Name Index 871Subject Index 880