A companion to the dynamic It's Okay to Be the Boss: The Management Workshop, this Participant Workbook is a hands-on resource that will help you learn how to overcome the common obstacles to becoming an engaged manager. You will gain a clear understanding of which management challenges can be controlled, along with tips and techniques for effectively controlling them. You will also discover the proven strategies for working around issues that cannot be avoided or controlled. The It's Okay to Be the Boss: The Management Workshop leads you through a series of eight back-to-basics techniques that clearly show how to develop the skills that will enhance your management abilities and help you Build relationships of trust and confidence with employees Delegate tasks, responsibilities, and projects Keep employees focused and moving in the right direction Increase productivity, quality, retention of high-performers, and turnover among low-performers Sharply reduce waste, inefficiency, errors, down-time, and conflict among employees It's Okay to Be the Boss:The Management Workshop will help you incorporate into your daily routine the time-tested management techniques that spell success tracking employee performance, correcting failure, and rewarding success.

A companion to the dynamic It's Okay to Be the Boss: The ManagementWorkshop, this Participant Workbook is a hands-on resource thatwill help you learn how to overcome the common obstacles tobecoming an engaged manager. You will gain a clear understanding ofwhich management challenges can be controlled, along with tips andtechniques for effectively controlling them. You will also discoverthe proven strategies for working around issues that cannot beavoided or controlled.The It's Okay to Be the Boss: The Management Workshop leads youthrough a series of eight back-to-basics techniques that clearlyshow how to develop the skills that will enhance your managementabilities and help you* Build relationships of trust and confidence with employees* Delegate tasks, responsibilities, and projects* Keep employees focused and moving in the right direction* Increase productivity, quality, retention of high-performersand turnover among low-performers* Sharply reduce waste, inefficiency, errors, down-time, andconflict among employeesIt's Okay to Be the Boss:The Management Workshop will help youincorporate into your daily routine the time-tested managementtechniques that spell success--tracking employee performancecorrecting failure, and rewarding success.

WHAT IS HARD ABOUT MANAGING? 1YOUR OBJECTIVES 3WORKSHOP OBJECTIVES 4THE BASICS OF MANAGING PEOPLE 5The Consequences of Under-Management 6Fight the Under-Management Epidemic: Be a Great Boss! 7Real-World Obstacles 8The Top Seven Management Myths 9BACK-TO-BASICS TECHNIQUE 1GET IN THE HABIT OF MANAGING EVERY DAY 11One-on-One Conversations with the People You Manage 12Getting Started 13How to Make Time Available 14Worksheet: Making Time for Managing Every Day 15BACK-TO-BASICS TECHNIQUE 2LEARN TO TALK LIKE A PERFORMANCE COACH 17How a Coach Talks 18Discussion Questions for Coaching Conversations 19Coaching Script 21Questions to Ask During a Coaching Conversation 22For Useful Coaching Conversations 23Worksheet: Coaching Script 24BACK-TO-BASICS TECHNIQUE 3TAKE IT ONE PERSON AT A TIME 25Six Questions for Tuning In to Each Person You Manage 26Tuning-In Tool 28Worksheet: Manager's Landscape 29BACK-TO-BASICS TECHNIQUE 4MAKE ACCOUNTABILITY A PROCESS, NOT A SLOGAN 31Top Seven Complications to Accountability 32Key Actions for Holding People Accountable 33Worksheet: Strategies for Holding People Accountable 34BACK-TO-BASICS TECHNIQUE 5MAKE EXPECTATIONS CLEAR EVERY STEP OF THE WAY 35Make Expectations Clear Every Step of the Way 36Turn Best Practices into Checklists 37To Delegate Successfully 38Circles of Empowerment 39BACK-TO-BASICS TECHNIQUE 6TRACK PERFORMANCE IN WRITING 41To Evaluate Performance 42Reasons for Writing Things Down 43Systems for Tracking Performance in Writing 44Describe, Describe, Describe 45Worksheet: Tracking Performance in Writing 46BACK-TO-BASICS TECHNIQUE 7SOLVE SMALL PROBLEMS EARLY BEFORE THEY TURN INTO BIG ONES 47Diagnosing Performance Problems 48Worksheet: Diagnosing a Persistent Performance Problem 49BACK-TO-BASICS TECHNIQUE 8DO MORE FOR SOME PEOPLE, LESS FOR OTHERS 51Three Trends in Rewards 52Using Rewards as Incentives and Quid Pro Quos 53Worksheet: "What Can You Do to Earn That?" 54MANAGER'S CHECKLIST 59ACTIONS FOR BECOMING A BETTER BOSS 60WORKSHEET: ACTION PLANNING 61APPENDIX 63Coaching Script 65Tuning-In Tool 66Manager's Landscape 67"What Can You Do to Earn That?" 68ABOUT THE AUTHOR 71