Information systems have an enormous potential for improving business performance. With this in mind, companies must set out to exploit and optimize this potential without delay in order to improve their efficiency and continue to set themselves apart from the competition. This comprehensive text provides the information needed to understand and implement these systems at a practical level.

Information systems have an enormous potential for improving business performance. With this in mind, companies must set out to exploit and optimize this potential without delay in order to improve their efficiency and continue to set themselves apart from the competition. This comprehensive text provides the information needed to understand and implement these systems at a practical level.

Preface xiAcknowledgements xvChapter 1. Innovation for Business Value and Cost-killing11.1. Supporting profit and growth 31.2. Assessing innovation 91.3. Agility and alignment 151.4. Sustainable development and information assets 24Chapter 2. The Transverse Information System 292.1. A regular increase in power 302.2. Optimizing business unit assets 362.3. The impact on the IT department agenda 41Chapter 3. Master Data 493.1. An unclaimed asset 503.2. Master data management: centralization 653.3. Enterprise information integration: federation 743.4. Between centralization and federation 783.5. Data governance 803.6. Towards information management 833.7. Bibliography 84Chapter 4. Service-Oriented Architectures 854.1. Basic impacts 874.2. A major lever for a change in progress 934.3. A new experiment in the finance bank 1024.4. Technologies and architecture 1064.5. Flexibility is an event? Yes, agent! 118Chapter 5. Business Process Management 1215.1. From managing business processes to BPM 1225.2. Understanding BPM 1375.3. The business process from the IS perspective 1475.4. BPM promises and prospects 1555.5. Conclusion: the place of BPM in the company and in the IS157Chapter 6. Exchange Platforms 1596.1. The development of data exchanges 1596.2. Technologies and architectures 1726.3. Project typology 1856.4. A common foundation 188Chapter 7. Complex, Innovative Business Architectures1897.1. Natural connections 1907.2. An investigation into the distribution sector 1987.3. A project in the energy sector 2057.4. A program in retail banking 209Chapter 8. The Impact of NISS on Software Implementation2198.1. The process standard 2218.2. Towards assembly and beyond 2258.3. Model-driven architecture and docking 2418.4. A "sourcing" process to be defined 244Chapter 9. From Implementation to Measurment 2479.1. Towards operational excellence 2489.2. Business activity monitoring 2539.3. SOA management 2699.4. The loop is completed 272Chapter 10. Contribution and Impact of NISS on Organization27510.1. From the business unit to IT: a new fluency 27610.2. Governance of information assets 28310.3. Organization methods 29710.4. Managing change and maturity stages 305Chapter 11. How to Get the Best Out of NISS 30711.1. The initial phases 30711.2. The foundations: creating platforms 31811.3. From the process angle 32211.4. Here and now 32811.5. Bibliography 329Index 331