The third revised edition of this comprehensive book continues to provide an essential source of information on practice management. It gives straightforward guidance to veterinary surgeons setting up in practice for the first time as well as being invaluable to established practitioners and staff keen to improve the efficiency of their business. Those preparing for the Certificate in Veterinary Practice Management will find it particularly helpful. Written by recognised experts in their field, Veterinary Practice Management now includes new chapters on veterinary nurse clinics, pharmacy management, management accounts and staff appraisals. There is also new material providing information and advice on partnership contracts, business marketing and health and safety.

The third revised edition of this comprehensive book continues toprovide an essential source of information on practice management.It gives straightforward guidance to veterinary surgeons setting upin practice for the first time as well as being invaluable toestablished practitioners and staff keen to improve the efficiencyof their business. Those preparing for the Certificate inVeterinary Practice Management will find it particularly helpful.Written by recognised experts in their field, VeterinaryPractice Management now includes new chapters on veterinarynurse clinics, pharmacy management, management accounts and staffappraisals. There is also new material providing information andadvice on partnership contracts, business marketing and health andsafety.

Author Biographies viii1 Starting up in Practice 1John Gripper2 General Tips 7John Bower3 The Practice Premises 11John Bower4 The Pet Care Centre 17John Bower5 Client Meetings 19John Bower6 Involvement in the Local Community 23John Bower7 The Receptionist and the Nurse 26John Bower8 Veterinary Nurse Clinics 35John Bower9 The Veterinary Surgeon 39John Bower10 Staff Motivation 45John Bower11 Staff Training 49John Bower12 Staff Appraisal 52John Bower13 Interview Techniques 57John Bower14 Partner's Responsibilities 60Dixon Gunn15 Retirement 66John Gripper16 The Practice Manager 73John Bower17 The Practice Manual 79John Bower18 Business Marketing 87Peter Gripper19 Record Keeping 97Dixon Gunn20 Stock Control 102Dixon Gunn21 Computers in Practice 107Peter Gripper22 The Business Plan 116John Gripper23 Understanding Practice Accounts 121John Gripper24 Budget Forecasts and Performance Monitoring 134John Gripper25 Capital Budgeting 138John Gripper26 The Ins and Outs of Cash Flow 143Dixon Gunn27 Management Accounts 151Dixon Gunn28 Construction of a Fee 158Dixon Gunn29 Securing Income 162Dixon Gunn30 Buying a Property 166John Gripper31 A Tax on Income 173Dixon Gunn32 Value Added Tax 177John Gripper33 PAYE and National Insurance 182John Gripper34 Insurance and Pensions 186John Gripper35 Pharmacy 194Peter Gripper36 Health and Safety and COSHH (Control of Substances Hazardous to Health) 201Peter Gripper37 Employment Law 208John Gripper38 Limited Companies 216John Gripper39 Buying and Selling a Partnership 219Dixon Gunn40 Payment by the Incoming Partner 226Dixon Gunn41 Valuation of Goodwill 231John Gripper42 Partnership Contracts 237John GripperIndex 249