This is the first post-Egan book to look at benchmarking and KPIs (key performance indicators) in the construction industry. Benchmarking is one of the key management techniques the construction industry now needs to adopt if it is to meet challenging new efficiency and productivity targets as well as clients' demands for best value. Contracts are increasingly being awarded only to contractors who can demonstrate the lean construction practices that come with benchmarking. This authoritative and accessible book: * clarifies the thinking behind benchmarking and why firms must now adopt it *shows how to set up effective benchmarking *explains the theoretical background and offers clear, practical guidance *demonstrates best practice though reference to case studies. There are nine case studies describing the use of KPIs and the application of the EFQM excellence model - including contributions from Morrison and John Mowlem The author Steve McCabe is senior lecturer in the School of Property and Construction at the University of Central England in Birmingham. He has conducted extensive research in quality improvement techniques and benchmarking and has wide experience in industry with a number of contractors and within the local authority sector.

This is the first post-Egan book to look at benchmarking and KPIs(key performance indicators) in the construction industry.Benchmarking is one of the key management techniques theconstruction industry now needs to adopt if it is to meetchallenging new efficiency and productivity targets as well asclients' demands for best value. Contracts are increasingly beingawarded only to contractors who can demonstrate the leanconstruction practices that come with benchmarking.This authoritative and accessible book:* clarifies the thinking behind benchmarking and why firms mustnow adopt it*shows how to set up effective benchmarking*explains the theoretical background and offers clear, practicalguidance*demonstrates best practice though reference to casestudies.There are nine case studies describing the use of KPIs and theapplication of the EFQM excellence model - including contributionsfrom Morrison and John MowlemThe authorSteve McCabe is senior lecturer in the School of Property andConstruction at the University of Central England in Birmingham. Hehas conducted extensive research in quality improvement techniquesand benchmarking and has wide experience in industry with a numberof contractors and within the local authority sector.

Foreword by Gareth Thomas, Construction Productivity Network; Introduction; Getting to grips with the concepts; What is TQM and its importance to benchmarking; Facilitating a change in organisational culture; The use of critical success factors, processes and systems in benchmarking; Benchmarking customer satisfaction; How to become world class - the importance of models for achieving excellence; Moving from theory to practice - case studies of benchmarking and best practice including contributions from: AMEC, Mowlem, Hilton Hotel Group, Kaverner, Amey, Barhale and Miller Civil Engineering