PRAISE FOR Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results, Second Edition "e;As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to read . . . tells a powerful story with lessons learned/best practices from global customer implementations. Must-read for anyone interested in BSC or grappling with how to create a strategically aligned organization."e; Vik Torpunuri, President and CEO, e2e Analytix "e;In Balanced Scorecard Step-by-Step, Second Edition, Paul Niven provides an intuitive and incredibly effective blueprint for transitioning strategic ambition to execution. Paul's pragmatic approach provides leaders with a tool for managing a company's journey from strategic ideas to world-class performance. The Balanced Scorecard is a masterful tool for guiding companies through transformation, and I speak from personal experience when I say Paul's blueprint works! It is the most effective guide I have seen. Balanced Scorecard Step-by-Step will serve any leader well if their ambition is to efficiently engage their teams in achieving a set of strategic goals."e; Allan A. MacDonald, Vice President, Sales and Customer Solutions Bell Canada National Markets "e;Paul Niven has done it again!!! With this book, he has further operationalized the enlightened Balanced Scorecard concept into a fully functional system that optimizes business execution and performance!"e; Barton Johnson, President, Financial Freedom Senior Funding Corporation, The Reverse Mortgage Specialist

PRAISE FOR Balanced Scorecard Step-By-Step: MaximizingPerformance and Maintaining Results, Second Edition"As a practitioner and thought leader, Paul Niven is superblybridging the gulf between BSC theory and application throughhands-on experiences and real-world case studies. The book providesa practical road map, step-by-step, to plan, execute, and sustain awinning scorecard campaign. Easy to read . . . tells a powerfulstory with lessons learned/best practices from global customerimplementations. Must-read for anyone interested in BSC orgrappling with how to create a strategically alignedorganization."Vik Torpunuri, President and CEO, e2e Analytix"In Balanced Scorecard Step-by-Step, Second Edition, PaulNiven provides an intuitive and incredibly effective blueprint fortransitioning strategic ambition to execution. Paul's pragmaticapproach provides leaders with a tool for managing a company'sjourney from strategic ideas to world-class performance. TheBalanced Scorecard is a masterful tool for guiding companiesthrough transformation, and I speak from personal experience when Isay Paul's blueprint works! It is the most effective guide I haveseen. Balanced Scorecard Step-by-Step will serve any leaderwell if their ambition is to efficiently engage their teams inachieving a set of strategic goals."Allan A. MacDonald, Vice President, Sales and CustomerSolutions Bell Canada National Markets"Paul Niven has done it again!!! With this book, he has furtheroperationalized the enlightened Balanced Scorecard concept into afully functional system that optimizes business execution andperformance!"Barton Johnson, President, Financial Freedom Senior FundingCorporation, The Reverse Mortgage Specialist

Preface.Acknowledgments.Chapter 1. Performance Measurement and the Need for a balancedScorecard.Chapter 2. Getting Started.Chapter 3. Mission, Values, Vision, and Strategy.Chapter 4. Strategy Maps.Chapter 5. Creating Performance Measures.Chapter 6. Setting Targets and Prioritizing Initiatives.Chapter 7. Cascading the Balanced Scorecard to BuildOrganizational Alignment.Chapter 8. Using the Balanced Scorecard to StrategicallyAllocate resources.Chapter 9. Additional Balanced Scorecard linkages: Compensationand Corporate Governance.Chapter 10. Reporting Balanced Scorecard Results.Chapter 11. Maintaining the Balanced Scorecard.Chapter 12. Concluding Thoughts on Balanced ScorecardSuccess.Index.