Beschreibung:
The first practical guide to a revolutionary Web-based frontoffice technologyA bold new Web paradigm in-the-making, desktop hosting empowersvirtually anyone to control Web communications from their personalcomputer. The fully-automated communication services offered bydesktop hosting provide companies with a powerful new tool to helpdrive sales, increase customer satisfaction, and guarantee 24/7availability. Written by a principal at one of the major playersdefining the desktop hosting market, this book supplies technicaland non-technical readers with a practical introduction to anexciting new technology. Readers learn how to use desktop hostingtools and get valuable pointers on how to implement an array ofdesktop hosting solutions.CD-ROM contains full, unrestricted versions of WebClerk andCommerceExpert, along with 150 QuickTime training clips.
Acknowledgments.Introduction.PART I: WHY DESKTOP HOSTING?Put the Point of Communications at the Point of Action.Principles of Desktop Hosting.Planning to Win.Setting Up a Desktop Hosting Solution.PART II: HOW DESKTOP HOSTING WORKS.Getting a Project Funded, Keeping It Funded.How to Manage and Adapt.Case Studies.PART THREE: GETTING STARTED WITH THE PROGRAMS.Using the Tools.Glossary.Appendix.Index.