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Autor: Paul R. Niven
ISBN-13: 9780471475446
Einband: E-Book
Seiten: 320
Sprache: Englisch
eBook Typ: PDF
eBook Format: E-Book
Kopierschutz: Adobe DRM [Hard-DRM]
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Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

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The Balanced Scorecard is the leading methodology for implementingperformance management systems and improving efficiency. Focusingdirectly on the public and not-for-profit sectors, this book helpsthese organizations overcome the unique challenges they face whenimplementing a Balanced Scorecard.* Guides government and nonprofit organizations through theimplementation of a performance management system using theBalanced Scorecard.
* Authors bring a wealth of implementation knowledge andexperience to this book, leading to hands-on, practical guidanceand tips to that ensure success.
* Identifies and tackles head-on the serious obstacles unique tothe world of government and nonprofits in implementing the balancedscorecard methodology.
* Includes action plans to walk the reader through specificimplementation challenges.
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Preface.

Acknowledgments.

PART ONE: INTRODUCTIONTO PERFORMANCE MEASUREMENT AND THEBALANCED SCORECARD.

Chapter 1: Introduction to the Balanced Scorecard.

Chapter 2: Adapting the Balanced Scorecard to Fit the Public andNonprofit Sectors.

PART TWO: POURING THEFOUNDATION FOR BALANCEDSCORECARD SUCCESS.

Chapter 3: Before You Begin.

Chapter 4: Training and Communication Planning for BalancedScorecard Success.

Chapter 5: Mission, Values, and Vision.

Chapter 6: Strategy: The Core of Every Balanced Scorecard.

Chapter 7: A Balanced Scorecard within Your PerformanceManagement Framework.

PART THREE: DEVELOPINGYOUR BALANCEDSCORECARD.

Chapter 8: Developing Performance Objectives on a StrategyMap.

Chapter 9: Performance Measures, Targets, and Initiatives.

PART FOUR: MAXIMIZINGTHE EFFECTIVENESS OF THE BALANCEDSCORECARD.

Chapter 10: Creating Alignment by Cascading the BalancedScorecard.

Chapter 11: Linking Resource Allocation to the BalancedScorecard.

Chapter 12: Reporting Results.

Chapter 13: The City of Charlotte: A Balanced Scorecard SuccessStory.

Chapter 14: Sustaining Balanced Scorecard Success.

Glossary of Key Balanced Scorecard and Performance ManagementTerms.

Index.

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Autor: Paul R. Niven
ISBN-13 :: 9780471475446
ISBN: 0471475440
Verlag: John Wiley & Sons
Seiten: 320
Sprache: Englisch
Auflage 1. Auflage
Sonstiges: Ebook