"e;As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced). This is a must-read for both novices and veterans alike."e; --Mary S. Schaeffer Editorial Director and Publisher Accounts Payable Now & Tomorrow "e;Steve Bragg's Outsourcing gives business decision-makers the insights needed to make the case for or against outsourcing. The first half provides a thorough discussion of all aspects, including evaluating risks and rewards, selecting, contracting, and terminating. The second half provides in-depth analysis of ten different types of outsourcing services, including janitorial, customer service, and accounting. This book provides practical advice that will benefit everyone regardless of the extent of their prior experience."e; --Dr. Will Yancey, PHD, CPA Independent Consultant "e;Once again, Steve Bragg has compiled a comprehensive, well-written book that will yield an excellent return on time invested by readers. This is a must-have guide in outsourcing for any manager, whether newly exposed or an expert. I came away with some great ideas from the book!"e; --James A. Bologa Executive Vice President and CFO Daticon Inc. "e;Use of carefully considered outsourcing can be a critical component of any corporate strategy. In Outsourcing, Steve Bragg has given an excellent overview of why and when outsourcing should be considered, some precautionary thoughts, and specifics of how to successfully implement and manage any outsourced functions. He has created an excellent guide to the use of outsourcing as a means to enhance corporate success in today's challenging business climate."e; --Richard V. Souders President and CEO Premier Data Services

"As companies in growing numbers look to outsource functions notrelated to their core competencies, Bragg's work provides anexcellent road map. Demonstrating a firm grasp of the topic, heintelligently walks the reader through the maze, analyzing allaspects of the process (including whether the function should orshould not be outsourced). This is a must-read for both novices andveterans alike."Mary S. Schaeffer Editorial Director and Publisher AccountsPayable Now & Tomorrow"Steve Bragg's Outsourcing gives business decision-makers theinsights needed to make the case for or against outsourcing. Thefirst half provides a thorough discussion of all aspects, includingevaluating risks and rewards, selecting, contracting, andterminating. The second half provides in-depth analysis of tendifferent types of outsourcing services, including janitorial,customer service, and accounting. This book provides practicaladvice that will benefit everyone regardless of the extent of theirprior experience."Dr. Will Yancey, PHD, CPA Independent Consultant"Once again, Steve Bragg has compiled a comprehensive, well-writtenbook that will yield an excellent return on time invested byreaders. This is a must-have guide in outsourcing for any manager,whether newly exposed or an expert. I came away with some greatideas from the book!"James A. Bologa Executive Vice President and CFO DaticonInc."Use of carefully considered outsourcing can be a criticalcomponent of any corporate strategy. In Outsourcing, Steve Bragghas given an excellent overview of why and when outsourcing shouldbe considered, some precautionary thoughts, and specifics of how tosuccessfully implement and manage any outsourced functions. He hascreated an excellent guide to the use of outsourcing as a means toenhance corporate success in today's challenging businessclimate."Richard V. Souders President and CEO Premier Data Services

Preface.About the Author.1 Strategy of Outsourcing.Overview of Outsourcing.Outsourcing Risks.Initiating Outsourcing.Companies That Take Over Outsourced Functions.Summary.2 Outsourcing a Function.How to Find an Outsourcing Supplier.Evaluating Potential Outsourcing Suppliers.Cost of the Outsourcing Relationship.Personnel Issues.Transition Issues.Relations with the Outsourcing Partner.Measuring the Service Level of Each Outsourced Function.Summary.3 Contractual Issues.Constructing the Contract.Contract Clauses.Function-Specific Contractual Issues.Summary.4 Managing the Supplier.Functional Coordinator.Legal Management.Outsourcing Advisory Committee.Outsourcing Sponsor.Management of Specific Functional Areas.Management of International Suppliers.Summary.5 Terminating the Outsourcing Arrangement.Termination Scenarios.Termination Avoidance.General Termination Issues.Function-Specific Termination Issues.Summary.6 Accounting for the Outsourced Company.Impact on Data Collection.Impact on Financial Reporting.Impact on Controls.Impact on Performance Measurement.Impact on Transactions.Summary.7 Outsourcing the Accounting Function.Advantages and Disadvantages.Transition Issues.Creating Control Points.Measuring the Outsourced Function.Potential Customer Service Issues.Summary.8 Outsourcing Computer Services.Advantages and Disadvantages.Transition Issues.Creating Control Points.Measuring the Outsourced Function.Potential Customer Service Issues.Summary.9 Outsourcing the Customer Service Function.Advantages and Disadvantages.Contract-Specific Issues.Transition Issues.Creating Control Points.Measuring the Outsourced Function.Potential Customer Service Issues.Summary.10 Outsourcing the Engineering Function.Advantages and Disadvantages.Transition Issues.Creating Control Points.Measuring the Outsourced Function.Potential Customer Service Issues.Summary.11 Outsourcing the Human Resources Function.Advantages and Disadvantages.Transition Issues.Creating Control Points.Measuring the Outsourced Function.Potential Customer Service Issues.Summary.12 Outsourcing the Logistics Function.Advantages and Disadvantages.Transition Issues.Creating Control Points.Measuring the Outsourced Function.Potential Customer Service Issues.Summary.13 Outsourcing the Maintenance and Janitorial Functions.Advantages and Disadvantages.Transition Issues.Creating Control Points.Measuring the Outsourced Function.Summary.14 Outsourcing the Manufacturing Function.Advantages and Disadvantages.Transition Issues.Creating Control Points.Measuring the Outsourced Function.Potential Customer Service Issues.Summary.15 Outsourcing the Sales and Marketing Functions.Advantages and Disadvantages.Transition Issues.Creating Control Points.Measuring the Outsourced Function.Potential Customer Service Issues.Summary.16 Outsourcing the Administration Function.Advantages and Disadvantages.Transition Issues.Creating Control Points.Measuring the Outsourced Function.Potential Customer Service Issues.Summary.Appendix Summary of Performance Measurements.Accounting.Computer Services.Customer Service.Engineering.Human Resources.Logistics.Maintenance and Janitorial.Manufacturing.Sales and Marketing.Administration.Index.