PART ONE: THE CONTEXT OF IDEASIntroductionRationalism in Politics - Michael OakeshottGovernmentality - Michel FoucaultLimited Government - John GrayThe Criterion of Efficiency - H SimonManagement in the Public Domain - John Stewart and Stewart RansonProfessional Ethics, Government Agenda and Differential Information - Leonard Wrigley and David McKevittPART TWO: CONTROL AND IMPLEMENTATIONIntroductionCharges as Contested Signals - Richard RoseOrganizational Status and Performance - Andrew Dunsire, Keith Hartley and David Parker Summary of the FindingsLawyers Go to Hospital - Joseph M JacobAccounting and the Pursuit of Efficiency - Anthony HopwoodImplementation and Ambiguity - Vicki Eaton Baier, James G March and Harald S[oe together]trenInvestigating Policy Coordination - L Challis et al Issues and HypothesesPART THREE: RESPONSIVENESS AND PERFORMANCEIntroductionInterpretations and Implications - Patricia Day and Rudolf KleinPerformance Indicators - Neil Carter `Backseat Driving¿ or `Hands Off¿ ControlDoing Well While Doing Good - Rosabeth Moss Kanter and David V Summers Dilemmas of Performance Measurement in Nonprofit Organizations and the Need for a Multiple-Constituency ApproachThe Welfare State, the Professions and Citizens - Margareta BertilssonConsumerism and the Public Sector - Jenny Potter How Well Does the Coat Fit?Organizational Culture - V Lynn Meek Origins and WeaknessesPersonnel and Public Management - Hans Weggemans

Drawing together key contributions to the field, this innovative Reader provides a broad-ranging overview of both the theory and practice of public service management. The book: outlines the social, political and economic contexts in which management has emerged as a crucial issue in the public sector of modern democratic countries; introduces the major theories, issues and concepts involved in defining and understanding public sector management; analyzes some of the key values underpinning the idea of the public domain; and examines some of the main challenges in terms of particular strategies, techniques and competences which have been proposed to improve management for public services.