Business and Professional Communication, Fifth Edition gives readers the tools they need to move from interview candidate to team member to leader. An emphasis on building skills for business writing and presentations helps students gain a deeper understanding of the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.

Organized around the transition from student to professional lifeBusiness and Professional Communication, Fifth Edition gives readers the tools they need to move from interview candidate to team member to leader. Coverage of new communication technology and social media, and an emphasis on building skills for business writing and presentations help students gain a deeper understanding of the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.

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Part I. Beginning Communication Principles
Chapter 1. Business and Professional Excellence in the Workplace
Chapter 2. Verbal and Nonverbal Communication
Chapter 3. Listening
Part II. Entering the Workplace
Chapter 4. Résumés, Interviews, and Negotiation
Chapter 5. Getting To Know Your Diverse Workplace
Part III. Developing In the Workplace
Chapter 6. Interpersonal Communication at Work
Chapter 7. Strengthening Teams and Conducting Meetings
Part IV. Excelling In the Workplace
Chapter 8. Technology in the Workplace
Chapter 9. Business and Professional Writing
Chapter 10. Leadership and Conflict Management
Part V. Presenting In the Workplace
Chapter 11. Informing and Persuading
Chapter 12. Speech Design
Chapter 13. Delivering a Speech with Professional Excellence
Part VI. Surviving In the Workplace
Chapter 14. Work–Life Balance
Epilogue: Communication Is Work
References
Glossary
Index
About the Authors