"e;Finally, a resource....guide...roadmap....to help team members and team leaders alike understand what it takes to function as a high performing team, how doing so can personally enrich your life, and why it's critical for organizations to function only in this way. The Emotionally Intelligent Team connects the dots between the task at hand, achieving and making a difference, and personal happiness. Imagine where humankind would be if every entity on the planet operated within a series of high performing teams. Marcia Hughes and James Terrell show us that it's possible!"e; Suzanne Kirk, SVP, Branch Service Center, Bank of the West "e;We value teams at Medtronic so we know that this book will be a powerful tool in understanding and developing successful team behaviors!"e; Michael Mihalczo, District Manager, Walter Cooper, District Manager, Medtronic CRDM "e;Marcia Hughes' and James Terrell's latest book, The Emotionally Intelligent Team, is a 'must read' for every school district, business and organization that wants to ensure high functioning and productive teams. Based on solid research, this easy-to-read book describes the seven social emotional skills necessary for effective teams, and includes practical strategies any team leader can use to develop and maintain an emotionally intelligent team. Marcia's and James' book has been of tremendous value to the work of the senior administrative team in our school district!"e; Linda Fabi, Director of Education, Waterloo Region District School Board "e;Marcia and James provide a good lens for the way people view others in a team environment. This insight, when combined with measuring ones own EQ through a test such as the Emotional Quotient inventory (EQ-i ), provides a powerful lever for improving team performance."e; Steven J. Stein, Ph.D., Founder and CEO of MHS, Co-author of the best seller The EQ Edge: Emotional Intelligence and Your Success and author of Make Your Workplace Great: The 7 Keys to an Emotionally Intelligent Organization "e;Discovering ways to strengthen teams in an organization can lead to impressive improvement in morale, engagement, productivity, and results. The Emotionally Intelligent Team will help any team take practical steps toward greater collaboration and effectiveness."e; Brian Twillman, EPA Training Officer Eileen Rogers, Global Director, Leadership Excellence Programs, Deloitte In this compelling book, authors Marcia Hughes and James Terrell offer practical information and a guide for businesses that want to draw on the power of the emotional competencies of their teams. They reveal how individuals, team members, and leaders can take the steps to become more emotionally intelligent team (ESI) members and show how to put in place the practices and exercises that will help any team grow in emotional intelligence. The book outlines the seven emotional competencies of teams.

"Finally, a resource....guide...roadmap....to help team members andteam leaders alike understand what it takes to function as a highperforming team, how doing so can personally enrich your life, andwhy it's critical for organizations to function only in this way.The Emotionally Intelligent Team connects the dots betweenthe task at hand, achieving and making a difference, and personalhappiness. Imagine where humankind would be if every entity on theplanet operated within a series of high performing teams. MarciaHughes and James Terrell show us that it's possible!"Suzanne Kirk, SVP, Branch Service Center, Bank of the West"We value teams at Medtronic so we know that this book will be apowerful tool in understanding and developing successful teambehaviors!"Michael Mihalczo, District Manager, Walter Cooper, DistrictManager, Medtronic CRDM"Marcia Hughes' and James Terrell's latest book, TheEmotionally Intelligent Team, is a 'must read' for every schooldistrict, business and organization that wants to ensure highfunctioning and productive teams. Based on solid research, thiseasy-to-read book describes the seven social emotional skillsnecessary for effective teams, and includes practical strategiesany team leader can use to develop and maintain an emotionallyintelligent team. Marcia's and James' book has been of tremendousvalue to the work of the senior administrative team in our schooldistrict!"Linda Fabi, Director of Education, Waterloo Region DistrictSchool Board"Marcia and James provide a good lens for the way people viewothers in a team environment. This insight, when combined withmeasuring one's own EQ through a test such as the EmotionalQuotient inventory (EQ-i ®), provides a powerful lever forimproving team performance."Steven J. Stein, Ph.D., Founder and CEO of MHS, Co-author ofthe best seller The EQ Edge: Emotional Intelligence and YourSuccess and author of Make Your Workplace Great: The 7 Keysto an Emotionally Intelligent Organization"Discovering ways to strengthen teams in an organization canlead to impressive improvement in morale, engagement, productivity,and results. The Emotionally Intelligent Team will help anyteam take practical steps toward greater collaboration andeffectiveness."Brian Twillman, EPA Training Officer & OrganizationDevelopment Specialist, Lead Author EPA's Team Leader ResourceGuide US EPA - Office of Executive Services, Office of theAdministrator"The most important issue in our networked world is teamworkacross levels and boundaries. This masterful work offers acompletely new perspective, bringing the power of emotional andsocial intelligence through engaging insights, exercises andstories to high performance teamwork - creating the opportunity forpotentially extraordinary results that are seamless, dynamic, andproductive."Eileen Rogers, Global Director, Leadership ExcellencePrograms, DeloitteIn this compelling book, authors Marcia Hughes and James Terrelloffer practical information and a guide for businesses that want todraw on the power of the emotional competencies of their teams.They reveal how individuals, team members, and leaders can take thesteps to become more emotionally intelligent team (ESI) members andshow how to put in place the practices and exercises that will helpany team grow in emotional intelligence. The book outlines theseven emotional competencies of teams.

Introduction 1PART ONE: THE VALUE OF EMOTIONAL AND SOCIAL INTELLIGENCE FOR YOUR TEAM 91 Why Emotional Intelligence Is So Valuable for Teams 112 The Business Case for Team Emotional Intelligence 26PART TWO: THE SEVEN SKILLS OF A TEAM'S EMOTIONAL AND SOCIAL INTELLIGENCE 353 The First Skill: Team Identity 374 The Second Skill: Motivation 555 The Third Skill: Emotional Awareness 696 The Fourth Skill: Communication 887 The Fifth Skill: Stress Tolerance 1068 The Sixth Skill: Confl ict Resolution 1219 The Seventh Skill: Positive Mood 139PART THREE: RESULTS GAINED BY EMOTIONALLY AND SOCIALLY INTELLIGENT TEAMS 15510 The Emotionally Intelligent Team Player 15711 Leading the Emotionally Intelligent Team 16912 Values and Ethics 18213 Results 19014 Conclusion 202References 204Acknowledgments 209About the Authors 211Index 213