Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more.

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more.

List of Figures and Tables vForeword ixPreface xiThe Authors xviiPart One: A Framework for Improving Performance 11 Viewing Organizations as Systems 32 Three Levels of Performance: Organization, Process, and Job/Performer 12Part Two: Exploring The Three Levels of Performance 273 The Organization Level of Performance 294 The Process Level of Performance 425 The Job/Performer Level of Performance 62Part Three: Applying The Three Levels of Performance 756 Linking Performance to Strategy 777 Moving from Annual Programs to Sustained Performance Improvement 868 Diagnosing and Improving Performance: A Case Study 979 Project Definition: The Ten Essential Steps 11010 Process Analysis and Design: The Ten Essential Steps 14011 Overcoming the Seven Deadly Sins of Process Improvement 17412 Measuring Performance and Designing a Performance Management System 18213 Managing Processes and Organizations as Systems 21114 Designing an Organization Structure That Works 22615 Creating a Performance-Based Human Resource Development Function 24416 Developing an Action Plan for Performance Improvement 259Index 264Instructor's Guide 270