The ultimate package for preparing you to take the PMP® examProject management is one of the most desired skills in today's IT marketplace and the Project Management Professional (PMP) exam reflects your level of proficiency and preparedness as a project manager. This comprehensive study guide features the Sybex test engine with two practice PMP exams, electronic flashcards, two hours of audio review, as well as two bonus Certified Associate in Project Management (CAPM®) exams. The book covers a wide-range of project management and exam topics, concepts, and key terms. Not only does this must-have resource reflect the very latest version of the exam, it is written by popular project management expert Kim Heldman, who is the author of the six previous editions of this top-selling book.* Prepares you to take the Project Management Professional (PMP) exam as well as the Certified Associate in Project Management (CAPM) exam, both offered by the Project Management Institute (PMI®)* Covers all exam topic areas plus a wide range of project management processes, concepts, and key terms* Uses real-world scenarios and How This Applies to Your Current Project sidebars to fully illustrate concepts* Readers get access to invaluable study tools with testing software, practice exams, electronic flashcards, and over two hours of audio reviewPMP: Project Management Professional Exam Study Guide, Seventh Edition helps you prepare for the PMP exam and also serves as an essential resource for becoming a more astute project manager.(PMI, CAPM, PMP, and Project Management Professional are registered marks of the Project Management Institute, Inc.)

Introduction xxvAssessment Test xxxviChapter 1 What Is a Project? 1Is It a Project? 2Projects versus Operations 3Stakeholders 5Project Characteristics 7What Is Project Management? 7Programs 8Portfolios 9Project Management Offices 10Skills Every Good Project Manager Needs 12Communication Skills 13Organizational and Planning Skills 13Conflict Management Skills 14Negotiation and Influencing Skills 14Leadership Skills 15Team-Building and Motivating Skills 15Role of a Project Manager 16Understanding Organizational Structures 16Functional Organizations 17Projectized Organizations 20Matrix Organizations 22Project-Based Organizations 26Understanding Project Life Cycles and ProjectManagement Processes 26Project Phases and Project Life Cycles 27Project Management Process Groups 30Understanding How This Applies to Your Next Project 36Summary 36Exam Essentials 37Key Terms 39Review Questions 40Chapter 2 Creating the Project Charter 45Exploring the Project Management Knowledge Areas 47Project Integration Management 49Project Scope Management 50Project Time Management 51Project Cost Management 51Project Quality Management 52Project Human Resource Management 53Project Communications Management 54Project Risk Management 55Project Procurement Management 55Project Stakeholder Management 56Understanding How Projects Come About 56Needs and Demands 57Feasibility Studies 59Performing Project Selection and Assessment 60Using Project Selection Methods 62Kicking Off the Project Charter 70Project Statement of Work 71Business Case 72Agreements 73Enterprise Environmental Factors 73Organizational Process Assets 74Tools and Techniques 75Formalizing and Publishing the Project Charter 76Pulling the Project Charter Together 76Key Stakeholders 77Project Charter Sign-Off 79Identifying Stakeholders 79Identify Stakeholders Inputs 79Stakeholder Analysis 80Stakeholder Register and Strategy 83Introducing the Kitchen Heaven Project Case Study 83Understanding How This Applies to Your Next Project 87Summary 88Exam Essentials 89Key Terms 91Review Questions 92Chapter 3 Developing the Project Scope Statement 97Developing the Project Management Plan 99Developing Inputs 99Documenting the Project Management Plan 101Plan Scope Management 104Understanding the Plan Scope Management Inputs 105Using Plan Scope Management Tools and Techniques 106Documenting the Scope Management Plan 106Documenting the Requirements Management Plan 107Collecting Requirements 108Using the Tools and Techniques of the Collect Requirements Process 110Documenting Requirements 112Defining Scope 115Product Analysis 116Alternatives Generation 117Writing the Project Scope Statement 118Understanding the Scope Statement Components 118Approving and Publishing the ProjectScope Statement 125Updating the Project Documents 125Creating the Work Breakdown Structure 127Gathering the WBS Inputs 128Decomposing the Deliverables 128Constructing the WBS 129Creating WBS Process Outputs 137Understanding How This Applies to Your Next Project 141Summary 143Exam Essentials 144Key Terms 145Review Questions 146Chapter 4 Creating the Project Schedule 153Creating the Schedule Management Plan 154Defining Activities 155Define Activities Process Inputs 156Tools and Techniques for Defining Activities 156Define Activities Outputs 157Understanding the Sequence Activities Process 158Sequence Activities Tools and Techniques 159Sequence Activities Outputs 164Estimating Activity Resources 164Estimate Activity Resources Inputs 165Estimate Activity Resources Tools and Techniques 166Estimate Activity Resources Outputs 167Estimating Activity Durations 167Estimate Activity Durations Inputs 168Estimate Activity Durations Tools and Techniques 168Estimate Activity Durations Outputs 172Developing the Project Schedule 173Develop Schedule Inputs 174Develop Schedule Tools and Techniques 175Scheduling Process Outputs 188Understanding How This Applies to Your Next Project 196Summary 197Exam Essentials 198Key Terms 200Review Questions 202Chapter 5 Developing the Project Budget and Communicating the Plan 207Creating the Project Cost Management Plan 208Performing Plan Cost Management 209Creating the Cost Management Plan 209Estimating Costs 211Estimate Costs Inputs 211Tools and Techniques to Estimate Costs 214Estimate Costs Process Outputs 216Establishing the Cost Baseline 217Determine Budget Inputs 218Determine Budget Tools and Techniques 219Determine Budget Process Outputs 220Understanding Stakeholders 223Analyzing Stakeholders 224Stakeholder Management Plan 225Communicating the Plan 225Plan Communications Management Inputs 226Tools and Techniques for Plan Communications Management 227Plan Communications Management Outputs 231Understanding How This Applies to Your Next Project 235Summary 235Exam Essentials 236Key Terms 238Review Questions 239Chapter 6 Risk Planning 245Planning for Risks 246Planning Your Risk Management 247Plan Risk Management Inputs 248Tools and Techniques for PlanRisk Management 249Creating the Risk Management Plan 250Identifying Potential Risk 255Identify Risks Inputs 256Tools and Techniques for Identify Risks 258Identify Risks Outputs 264Analyzing Risks Using Qualitative Techniques 265Perform Qualitative Risk Analysis Inputs 266Tools and Techniques for Perform Qualitative Risk Analysis 266Ranking Risks in the Risk Register 273Quantifying Risk 274Tools and Techniques for Perform Quantitative Risk Analysis 275Perform Quantitative Risk Analysis Outputs 279Developing a Risk Response Plan 280Tools and Techniques for Plan Risk Responses 281Plan Risk Responses Outputs 285Understanding How This Applies to Your Next Project 290Summary 291Exam Essentials 292Key Terms 293Review Questions 294Chapter 7 Planning Project Resources 299Procurement Planning 300Plan Procurement Management Inputs 301Tools and Techniques for Plan Procurement Management 303Plan Procurement Management Outputs 308Developing the Human Resource Management Plan 313Plan Human Resource Management Inputs 313Plan Human Resource Management Tools and Techniques 316Plan Human Resource Management Outputs 318Quality Planning 321Plan Quality Management Inputs 321Tools and Techniques for Plan Quality Management 323Plan Quality Management Outputs 331Bringing It All Together 334Understanding How This Applies to Your Next Project 338Summary 339Exam Essentials 340Key Terms 342Review Questions 344Chapter 8 Developing the Project Team 349Directing and Managing Project Work 350Executing Inputs 352Tools and Techniques of Direct and Manage Project Work 353Outputs of Direct and Manage Project Work 353Acquiring the Project Team 357Tools and Techniques of Acquire Project Team 358Outputs of Acquire Project Team 359Developing the Project Team 361Tools and Techniques of Develop Project Team 362Outputs of Develop Project Team 377Managing Project Teams 378Tools and Techniques for Managing Teams 378Managing Project Team Outputs 383Understanding How This Applies to Your Next Project 386Summary 387Exam Essentials 388Key Terms 389Review Questions 390Chapter 9 Conducting Procurements and Sharing Information 395Conducting Procurements 396Conduct Procurements Tools and Techniques 397Conduct Procurements Outputs 403Laying Out Quality Assurance Procedures 406Inputs to Perform Quality Assurance 406Perform Quality Assurance Tools and Techniques 407Perform Quality Assurance Outputs 409Managing Project Information 410Tools and Techniques of Manage Communications 411Output of Manage Communications 415Managing Stakeholder Engagement 417Manage Stakeholder Engagement Inputs 417Tools and Techniques for Manage Stakeholder Engagement 418Manage Stakeholder Engagement Outputs 418Understanding How This Applies to Your Next Project 422Summary 423Exam Essentials 423Key Terms 425Review Questions 426Chapter 10 Measuring and Controlling Project Performance 433Monitoring and Controlling Project Work 436Monitor and Control Project Work Inputs 437Monitor and Control Project Work Outputs 439Controlling Procurements 441Controlling Procurements Inputs 442Controlling Procurements Tools and Techniques 443Managing Control Procurements Outputs 445Controlling Communications 448Control Communications Inputs 449Control Communications Tools and Techniques 449Control Communications Outputs 451Managing Perform Integrated Change Control 453How Change Occurs 454Change Control Concerns 455Configuration Control 456Change Control System 457Perform Integrated Change Control Inputs, Tools and Techniques, and Outputs 460Controlling Stakeholder Engagement 462Understanding How This Applies to Your Next Project 465Summary 466Exam Essentials 466Key Terms 468Review Questions 469Chapter 11 Controlling Work Results 475Monitoring and Controlling Risk 476Control Risks Inputs 477Control Risks Tools and Techniques 478Control Risks Outputs 479Managing Cost Changes 480Control Costs Inputs 480Control Costs Tools and Techniques 481Control Costs Outputs 492Monitoring and ControllingSchedule Changes 495Control Schedule Inputs 495Control Schedule Tools and Techniques 496Control Schedule Outputs 497Utilizing Control Quality Techniques 498Control Quality Inputs 499Control Quality Tools and Techniques 499Control Quality Outputs 507Validating Project Scope 508Controlling Scope 509Control Scope Inputs 510Control Scope Tools and Techniques 510Control Scope Outputs 510Understanding How This Applies to Your Next Project 513Summary 515Exam Essentials 515Key Terms 517Review Questions 518Chapter 12 Closing the Project and Applying Professional Responsibility 523Formulating Project Closeout 524Characteristics of Closing 525Project Endings 525Closing Out the Project 528Administrative Closure Procedures 529Close Project or Phase Inputs 530Close Project or Phase Tools and Techniques 530Close Project or Phase Outputs 531Closing Out the Procurements 534Close Procurements Inputs 535Close Procurements Tools and Techniques 535Close Procurements Outputs 535Celebrate! 537Releasing Project Team Members 537Balancing Stakeholders' Interests at Project Close 537Competing Needs 538Dealing with Issues and Problems 538Balancing Constraints 539Professional Responsibility 541Responsibility 541Respect 544Fairness 547Honesty 550Role Delineation Study 552Applying Professional Knowledge 552Project Management Knowledge 552Education Providers 553Industry Knowledge 553Understanding How This Applies to Your Next Project 557Summary 558Exam Essentials 560Key Terms 561Review Questions 562Appendix A Answers to Review Questions 569Chapter 1: What Is a Project? 570Chapter 2: Creating the Project Charter 571Chapter 3: Developing the Project Scope Statement 572Chapter 4: Creating the Project Schedule 574Chapter 5: Developing the Project Budget and Communicating the Plan 576Chapter 6: Risk Planning 577Chapter 7: Planning Project Resources 579Chapter 8: Developing the Project Team 580Chapter 9: Conducting Procurements and Sharing Information 582Chapter 10: Measuring and Controlling Project Performance 583Chapter 11: Controlling Work Results 585Chapter 12: Closing the Project and Applying Professional Responsibility 586Appendix B Process Inputs and Outputs 589Initiating Processes 590Planning Processes 591Executing Processes 601Monitoring and Controlling Processes 604Closing Processes 609Appendix C About the Additional Study Tools 611Additional Study Tools 612Sybex Test Engine 612Electronic Flashcards 612PDF of Glossary of Terms 612Adobe Reader 612Audio Files 613System Requirements 613Using the Study Tools 613Troubleshooting 613Customer Care 614Index 615