Angela Cora Garcia

Covers talk in both everyday life as well as interaction in workplace and institutional settings.

Part 1: Theory, Method and Data for Conversation AnalysisChapter 1: Introduction to the Study of Conversation AnalysisChapter 2: Understanding EthnomethodologyChapter 3: Understanding and Doing Conversation Analysis: Methodological ApproachChapter 4: Preparing the Data:Transcription PracticesPart 2: How Talk Works:The Social Organization of Human ActionChapter 5: The Turn-Taking SystemChapter 6: Adjacency Pairs, Preference Organization, and AssessmentsChapter 7: Sequential Organization:Interrogative Series, Insertion Sequences, Side Sequences, and Pre-SequencesChapter 8: OpeningsChapter 9: ClosingsChapter 10: Error Avoidance and RepairChapter 11: Creating Topical CoherenceChapter 12: Story Telling and the Embodied Nature of Face to Face InteractionChapter 13: Referring to PersonsPart 3: Technologically Mediated Interaction:Work Done Through and with TechnologyChapter 14: Routine Service Calls:Emergency Calls to the PoliceChapter 15: Problematic Emergency Service CallsChapter 16: Technological Transformations and Talk on the TelephoneChapter 17: Air Traffic CommunicationPart 4: Talk in Medical SettingsChapter 18: Doctor Patient Communication and the Delivery of Bad NewsChapter 19: The Primary Care Consultation:Diagnostic Interviews and Medical AdvicePart 5: Talk in Legal SettingsChapter 20: Trials and Other Public Legal ProceedingsChapter 21: Behind the Scene Interrogations in Institutional ContextChapter 22: Talk in Mediation SessionsPart 6: Talk in Broadcast MediaChapter 23: Television News InterviewsChapter 24: Call-in Talk Shows on Radio and TelevisionPart 7: Talk in Business SettingsChapter 25: Talk in Business Contexts:Doing Customer ServiceChapter 26: Talk in Business Contexts:Meetings, Interviews, and Performance AppraisalsChapter 27: ConclusionsReferencesIndex

This textbook provides an in-depth introduction to the theoretical perspectives and methods of doing conversation analysis, an approach to the study of talk in interaction which grew out of the work of Garfinkel, Sacks, Schegloff, and Jefferson. This book is unique in that it provides comprehensive instruction in both interaction in ordinary conversations in everyday life as well as talk in institutional settings and a wide range of workplace and business interactions, while teaching both major research findings and how to conduct conversation analytic research.The book is designed to be useful for students of linguistics, sociology, and communication studies, and is written in clear and accessible prose. The Companion Website provides additional resources for instructors, such as questions and data excerpts for tests and in class exercises, audio and video clips for transcription practice, and guides for instructors on a range of topics covered in the course.