Robert J. Reese, Ph.D., is Professor and Chair of the Department of Educational, School, and Counseling Psychology at the University of Kentucky. He teaches on the American Psychological Association accredited counselling psychology doctoral programme and is directly involved with counsellor training at the master's and doctoral levels. His research focuses on psychotherapy process/outcome, psychotherapy training and supervision, and the use of tele-health technologies to increase the availability of mental health services for underserved populations. He is a licensed psychologist and has several publications in top counselling and psychotherapy professional journals.Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counselling, business and organization effectiveness, management development, the management of innovation and change, leadership and organization politics and culture. He also conducts workshops in these areas and is a consultant at a variety of companies and institutions worldwide.

Part I: Laying the Foundations1. Successful Helping An Introduction2. The Helping RelationshipPart II: The Therapeutic Dialogue: Communication and Relationship-Building Skills3. Empathic Presence and Responding Building a Mutual Understanding4. The Art of Probing and Summarising5. Facilitating Client Self-Challenge: From New Perspectives to New Behaviour6. Helper Self-Challenge and Overcoming Client ResistancePart III: The Skilled Helper Problem-Management and Opportunity-Development Approach to Helping7. An Introduction to the Problem-Solving and Problem-Management Process8. Stage I: Helping Clients Explore their Concerns and Tell their Stories9. Stage II: Helping Clients Design Problem-Managing Outcomes and Set Goals10. Stage III: Planning the Way Forward11. How to Implement and Make it all HappenPart IV: Exercises to Assist in Becoming a Skilled Helper, and Extract from a Counselling Conversation12. Counselling Skills Exercises13. Extract from a Counselling Conversation

The third edition of Gerard Egan s bestselling text has been thoroughly updated with the latest research to support today s students in becoming effective helpers. Using a practical three stage process, it engages with helpers to build their confidence and teach them how to tackle the variety of complex situations which they might encounter throughout their work. The Skilled Helper integrates the most relevant aspects of different theoretical orientations (humanistic, cognitive, behavioural and solution-focused) into a pragmatic approach to helping.