The fourth edition of this dynamic skills-based introduction to personal communication includes new content on virtual communication scenarios, inclusive language, conflict resolution, and leadership development. Concise, affordable, and incredibly friendly in tone, this book makes communication natural and fun.

This dynamic, skills-based introduction to personal communication provides students with the keys to improving their personal, academic, and professional lives through the power of human interaction and expression.

The fourth edition includes new content on virtual communication scenarios, inclusive language, conflict resolution, and leadership development. With a distinctively encouraging and conversational approach, Fujishin explains the basic communication skills necessary for numerous contexts—including public speaking, small group, interpersonal, intercultural, leadership, interviewing, and technology-based communication.

Preface 

Chapter 1. The Art of Communication (New section: Social Media’s Influence on Self-Concept) 

Chapter 2. Verbal Communication (New sections: Micro-aggressions and Safeguards, Micro-affirmations and Building Up Others)  

Chapter 3. Nonverbal Communication  

Chapter 4. Listening  

Chapter 5. Intercultural Communication (New section: Inclusive Language) 

Chapter 6. Relationship Communication (New sections: Questions that Can Bring Insight into Conflict, Questions that Deepen Relationships)  

Chapter 7. Small Group Communication (New section: Being a More Effective Online Group Member) 

Chapter 8. Small Group Leadership (New sections: Facilitating Virtual Group Meetings, Developing Leader in Others) 

Chapter 9. Public Speaking (New section: Giving Yourself Permission to Speak)  

Chapter 10. Informative and Persuasive Speaking 

Chapter 11. Interviewing (New section: Guidelines for an Online Interview) 

Chapter 12. Technology and Communication (New sections: Ways to Reduce Your Digital Addiction, Improving Your Face-to-Face Interactions) 

Bibliography  

Index  

About the Author