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50 Activities for Achieving Excellent Customer Service
ISBN-13:
9781599965086
Veröffentl:
2003
Einband:
PDF
Seiten:
275
Autor:
Rose Sloat Darryl Doane
eBook Typ:
PDF
eBook Format:
PDF
Kopierschutz:
Adobe DRM [Hard-DRM]
Sprache:
Deutsch
Beschreibung:
Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives: Outline the process of accepting change Demonstrate the need for change Reduce conflict Improve communication skills. Activities cover: Change in the workplace Accepting change Developing goals for change Understanding change Change and self-development. Time Guidelines: 35 activities take 1 to 3 hours 15 activities take 3 or more hours.
Part of our best-selling 50 Activities series! Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives: Outline the process of accepting change Demonstrate the need for change Reduce conflict Improve communication skills. Activities cover: Change in the workplace Accepting change Developing goals for change Understanding change Change and self-development. Time Guidelines: 35 activities take 1 to 3 hours 15 activities take 3 or more hours.