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Common Sense Customer Service
Improve Your Job Skills & Provide a Great Customer Experience
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Beschreibung:
A must-have to add to your customer service training program. Great for large or small companies. Non-threatening, chatty style - easy to read, easy to absorb. Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy read. Every manager should not only give a copy of this book to each of their customer service reps, the should have a copy for themselves, too. The Extra Chapter that is targeted specifically at managers includes some valuable insights.