che-chandler.de
|
| Der Artikel wird am Ende des Bestellprozesses zum Download zur Verfügung gestellt. |
The Human Touch
Personal skills for professional success
EPUB
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9781780171388
Veröffentl:
2012
Einband:
EPUB
Seiten:
256
Autor:
Philippa Thomas
eBook Typ:
EPUB
eBook Format:
Reflowable EPUB
Kopierschutz:
Adobe DRM [Hard-DRM]
Sprache:
Englisch
Beschreibung:
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today’s business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
List of figures and tables
Authors
Foreword
Acknowledgements
Abbreviations
1 THE IMPORTANCE OF PERSONAL SKILLS
2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS
3 TEAM WORKING
4 NEGOTIATION AND CONFLICT
5 LEADERSHIP
6 INFLUENCING
7 WRITTEN COMMUNICATION
8 PRESENTATION SKILLS
9 COMMERCIAL AWARENESS
10 COACHING
11 MANAGING EXPECTATIONS
12 FACILITATION
13 CREATIVE PROBLEM SOLVING
Index
Authors
Foreword
Acknowledgements
Abbreviations
1 THE IMPORTANCE OF PERSONAL SKILLS
2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS
3 TEAM WORKING
4 NEGOTIATION AND CONFLICT
5 LEADERSHIP
6 INFLUENCING
7 WRITTEN COMMUNICATION
8 PRESENTATION SKILLS
9 COMMERCIAL AWARENESS
10 COACHING
11 MANAGING EXPECTATIONS
12 FACILITATION
13 CREATIVE PROBLEM SOLVING
Index
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today’s business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.