This volume provides different perspectives regarding the impact of COVID-19 on higher education. Topics include COVID-19 implications on faculty development, communication, student services, and more.

The COVID-19 Impact on Higher Education Stakeholders and Institutional Services provides different perspectives regarding the impact of COVID-19 on the institutional functionality of universities and colleges. Contributors argue that although the quick pivot to online in 2020 was unique to the times, the ramifications of this institution-altering shift far exceeded expectations as the pandemic forced higher education institutions to reconsider their daily operations. This collection demonstrates that there is much to be learned from the collective institutional responses to the pandemic. Scholars of communication and education will find this book particularly useful.

Chapter One: COVID-19 Implications: Faculty Development, Communication, and Student Services

Michael G. Strawser and Melissa Looney

Chapter Two: Building Community Resilience at Institutions of Higher Education: Ideas from Instructor Online Peer Support during COVID-19 and Beyond

Sarah Smith-Frigerio, Carrie Reif-Stice, and Maria Butauski

Chapter Three: Faculty Development and Bandwidth: Not Just an Internet Issue

Tina D. Bhargava, Jennifer Marchinkiewicz, LeighAnn Tomaswick, and R. Benjamin Hollis

Chapter Four: Supporting Students’ Wellbeing: Strategies for Faculty Training and Development to Address Student Academic Support Needs Post COVID-19

Andrea L. Meluch

Chapter Five: Community Building as Pedagogical Imperative in STEM: The Role of Faculty Development

Linda C. Hodges

Chapter Six: Mothers and Caregivers in Academia During COVID-19

Stephanie Medden

Chapter Seven: Seeking Connection while Connecting: The Increased Role of Technology in Student-Instructor Communication Post-COVID

Kyle R. Vareberg and David Westerman

Chapter Eight: Communicating with Generation Z: Making a Difference using Artificial Intelligence, Strategic Communication, and a Big Dose of Empathy

Tara M. Hughes and Jill M. Leafstedt

Chapter Nine: A Case Study Analysis of Campus Operating Plans and Pandemic Recovery Approaches

Elizabeth Tolman

Chapter Ten: A First and Second Things Analysis of University Decisions to Return to Campus during the COVID-19 Pandemic

Kathryn E. Anthony, Carrie E. Reif-Stice, Jessica Beckham, and Laura Alberti

Chapter Eleven: The Post-COVID Hyflex Writing and Communication Center

Kevin Dvorak and Russell Carpenter

Chapter Twelve: COVID-19s Impact on Gen Z’s Educational Pursuits: A Heightened Role for Academic Support Services

Karin L. Becker and Jessica Stollings-Holder

About the Contributors