There is a bewildering array of choices facing all managers, whether newly appointed or experienced business hands. No matter how much experience you have, everyone can make mistakes. The Ultimate Book of Business Skills points the way for anyone in a business role. It puts the essential techniques for running a business, managing a team and making informed choices about strategy straight into the hands of the people who need them. The Ultimate Book of Business Skills is a great addition to the Capstone Reference series. It features a user-friendly format with real-life examples designed to transform anyone into a rounded businessperson with an impressive range of skills-based knowledge at their fingertips.

There is a bewildering array of choices facing all managerswhether newly appointed or experienced business hands. No matterhow much experience you have, everyone can make mistakes. TheUltimate Book of Business Skills points the way for anyone in abusiness role. It puts the essential techniques for running abusiness, managing a team and making informed choices aboutstrategy straight into the hands of the people who need them.The Ultimate Book of Business Skills is a great additionto the Capstone Reference series. It features a user-friendlyformat with real-life examples designed to transform anyone into arounded businessperson with an impressive range of skills-basedknowledge at their fingertips.

1. Introduction.What is the Essence of Management?2. Strategy Skills.Acquisitions Appraisal.Acquisitions and Deal-making.Alliances.Competitor Awareness.Divestment.Economic Awareness (Macro).Economic Awareness (Micro).Global Awareness.Helicopter Thinking.Regulatory Awareness.Risk and Uncertainty Analysis.Storytelling.Strategic Thinking.3. Marketing Skills.Brand Management.Customer Awareness.Life-cycle Management.Market Awareness.Market Development.Market Research.Product Development.Selling.4. Commercial Management Skills.Business Cases.Business Planning.Contract Management.Margin Management.Market Segmentation.Negotiating.Performance Analysis.Project Appraisal.Targeting Goals.Tendering.5. Operations Skills.Acquisition Integration.Benchmarking.Buying.Controlling.Information Collection.IT Awareness.Outsourcing.Process Management.Resource Management.Technology Awareness.6. Finance Skills.Budgeting.Cash-flow Management.Cost Management.Credit Control.Financial Awareness.Financial Planning.Forecasting.Turnaround.Understanding Company Accounts.Value Management.7. Leadership Skills.Chairing.Change Management.Coaching.Direction Setting.Empathizing.Energizing.Facilitation.Listening.Motivating.Policy Setting.Political Awareness.Stakeholder Management.Summarizing.8. Organizational Skills.Cross-cultural skills.Delegation.Influencing.Interviewing.Networking.Organizational Design.Organization and People Planning.Performance Appraisal.Recruiting.Report Writing.Teamworking.Training.9. Problem-solving Skills.Alien Thinking.Brainstorming.Building.Challenging.Creativity.Imagination.Option Generation.Problem Diagnosis.Questioning.10. Self-management Skills.Action Planning.Being Interviewed.Drive.E-mail Management.Energy Management.Learning.Presentations (Making Them).Prioritization.Proactivity.Self-awareness.Self-development.Stress Management.Time Management.11. Some Case Studies Linked to the 100 BusinessSkills.12 Conclusion.References.Index.