This proceedings volume convenes selected, peer-reviewed contributions presented at the POMS 2021 - International Conference on Production and Operations Management, which was virtually held in Lima, Peru, December 2-4, 2021. This book presents results in the field of Operations Management of key relevance to practitioners, instructors, and students. Topics focus on Operations Management, Logistics and Supply Chain Management, and Industrial and Production Engineering and Management, where mathematics and its applications play a role. In this work, readers will find a colorful collection of real-world case studies, accompanied by operations research-based managerial models. They touch on myriad topics, ranging from Artificial Intelligence and Data Analytics in Operations, Defense, Tourism, and other emerging issues in Operations Management to Healthcare Operations Management and Humanitarian Operations and Crisis Management.The POMS Lima 2021 International Conference has been organized by the Latin America & Caribbean Chapter of the Production and Operations Management Society, the most renowned professional and academic organization representing the interests of production and operations management professionals and academicians around the world. Since 2018, POMS International Conferences have been organized by POMS-LA, the first venue being in Rio de Janeiro, Brazil. Venue 2021 event was hosted by the Pontifical Catholic University of Peru and Pacific University, two Peruvian Latin-American leading academic institutions from Peru.

This proceedings volume convenes selected, peer-reviewed contributions presented at the POMS 2021 – International Conference on Production and Operations Management, which was virtually held in Lima, Peru, December 2-4, 2021. This book presents results in the field of Operations Management of key relevance to practitioners, instructors, and students. Topics focus on Operations Management, Logistics and Supply Chain Management, and Industrial and Production Engineering and Management, where mathematics and its applications play a role. 

Part. I: Business Operations Management.- Subpart: Operations Planning and Financial Decisions.- 1. Socially Optimal Retail Return Strategies Under the Influence of Endowment Effect.- 2. Sales & Operations Planning a Practical Implementation Guide.- 3. Rural Area Electric Power Distribution Coverage Improvement.- Subpart: Operations Planning and Financial Decisions.- 4. Better Efficiency on Non-Performing Loans debt recovery and portfolio valuation using Machine Learning techniques.- 5. A Proposal for collaborative Research Projects Involving Academy and a Brazilian Navy Science and Technology Institution.- Part. II: Production Process Innovation and New Technologies.- Subpart: Energy.- 6. Assessing the attractiveness of onshore wind and solar photovoltaic sources in Brazil.- 7. Forecasting total hourly electricity consumption in Brazil through complex seasonality methods.- 8. Rural Area Electric Power Distribution Coverage Improvement.- 9. Maintenance Facility Location and Routing Optimization for a Company that Provides Electrical Services.- 10. Condition-based Maintenance Program on Lithium-Ion batteries using Artificial Intelligence for Aeronautical Operations Management.- 11. The Impact of Electricity Consumption During the COVID-19 Pandemic.- Subpart: Agriculture.- 12. Offering Wind Farms: Types of Service and their Characteristics.- 13. Coffee value chain cost logistic analysis in Chanchamayo Peru.- 14. Operational planning model for harvesting of fresh agricultural products.- 15. Optimization model to consolidate the hose load in a Peruvian agribusiness.- 16. Blockchain, innovation to the value Chain and improvement in the management of Peruvian family farming.- Subpart: Other Industries.- 17. Proposal to Improve the Consolidated Copper Mineral in a Warehouse, using Lean Manufacturing Tools.- 18. Application of Sustainable Livelihoods Approach in the Tea Filter Production.- 19. The limit of the environmental and productive performance of closed-loop production: evaluation in the wood pellet industry in Brazil.- 20. Logistics For Disaster Waste Management: A Case Study Of The 2019 Oil Spill in Brazil.- 21. Process optimization in a Peruvian cheese microenter-prise through the synergy of lean manufacturing and er-gonomic tools.- Part. III: Defense, Healthcare and Humanitarian Logistics.- Subpart: Defense and Migration.- 22. Defense offsets: Propositions and different perceptions.- 23. Scaling operations to address forced migration flows: the case of Venezuelan immigration.- 24. Optimizing Human Resources: The Case of Venezuelan Migration in Lima, Peru.- Subpart: Healthcare Applications.- 25. An Analysis of Public Hospital Services and Technologies 4.0: A Conceptual Framework for Health Management.- The emergency care unit operations supply chain management: An analysis of the healthcare service challenges and opportunities.- 27. A telemedicine and telehealth conceptual managerial framework: Opportunities, challenges, and trends in the healthcare promotion.- 28. A sustainable development managerial analysis of the integration among healthcare, safety, ergonomics, and environment.- Subpart: Humanitarian Logistics.- 29.  Demand estimation for humanitarian aid due to earth-quakes in Lima's cliff area using simulation.- 30. Rescue Robot against risks in natural disasters using Arduino.- Part. IV: Freight Logistics and Distribution.- Subpart: Freight Logistics.- 31. Radio Frequency Identification and Rapid Response Code as Portable and Traceable Logistics Management Devices.- 32. Urban road Network Resilience Assessment on Freight Logistics by Simulating Disruptive Events.- 33. Intelligent route planning for effective police patrolling in a Peruvian district.- 34. UrbanPy: A Library to Download, Process and Visualize High Resolution Urban Data to Support Transportation and Urban Planning Decisions.- 35. Delivery Bay location and dimensioning for city logistics uses: an interactive modelling approach.- Subpart: Last-Mile Deliveries.- 36. Instant deliveries: A Latin America overview.- 37. Bundling Strategy Through Text Mining Tools.- 38. Machine Learning applied to Last Mile Operations: Applying Machine Learning Models for Stops Classification in Urban Logistics.- 39. Comparison of nanostore supply chain strategies in urban areas: The case of Ica, Peru.- Subpart: COVID-19 Logistical Challenges.- 40. Evaluation of COVID Restrictions in Airport Flight Management using discrete event simulation.- 41. Evaluation of Variables to Determine Cycling Routes in Lima-Perú.- 42. Optimization model applied to the distribution of Covid- 19 vaccines in Lima and Callao.- 43. COVID -19 impacts and mitigation strategies on food supply chains: a survey to the Brazilian context.