Dipl.-Wirtsch.-Inf. Volker Bach, Dr. Leo Brecht, Dipl.-Wirtsch.-Inf. Thomas Hess und Prof. Dr. Hubert Österle verfügen über umfangreiche Projekterfahrungen im Redesign von Organisationen sowie in der Informationssystem-Entwicklung. Sie arbeiten federführend an der Entwicklung von Methoden und Tools für das Business Process Redesign, deren Ergebnisse u. a. durch eine Reihe von Monographien breiten Anwenderkreisen vertraut sind. Im Rahmen des Forschungsprogramms "Informationsmanagement HSG" an der Universität St. Gallen findet Forschung in enger Kooperation mit führenden Unternehmen statt. Auf diese Weise können die Autoren stets in der Praxis validierte Ergebnisse präsentieren.

Business Process Redesign: Methoden und Werkzeuge

An increasing number of companies regard Business Process Redesign (BPR) as a significant means of improving their competitive position. The initial euphoria is being superseded by a more pragmatic assessment. This book demonstrates how a systematic, practical yet creative procedure can lead to more reliably successful BPR projects. Case studies and investigations support the superiority of a systematic, method-based approach as opposed to an "intuitive" one.Consequently, before the start of a project a method must be selected which corresponds to the strategic goals of the project and is suited to the company environment. This book formulates the central principles and criteria for this, which are derived from practical experience. A procedural model and checklists help the reader to define what he requires from the method. From these criteria are then derived suitable BPR tools. Of particular importance here is the underlying cost-benefit analysis.The book describes over a dozen BPR methods and as many tools within a uniform framework. This ensures comparability and allows correlation with project-specific requirements. Particular attention is paid to method-tool combinations that are designed for combined use.Immer mehr Unternehmen sehen im Business Process Redesign (BPR) ein wesentliches Mittel, ihre Wettbewerbsfähigkeit zu steigern. Die anfängliche Euphorie weicht heute einer sachlicheren Betrachtung. Das Buch zeigt auf, warum ein systematisches, ingenieurmäßiges, aber gleichzeitig kreatives Vorgehen sicherer zu erfolgreichen BPR-Projekten führt.Fallstudien und empirische Untersuchungen untermauern die Überlegenheit des systematischen, methodisch unterstützten gegenüber dem "intuitiven" Ansatz. Dementsprechend ist vor Projektbeginn eine Methode auszuwählen, die der strategischen Zielsetzung des Projekts entspricht und in das Unternehmensumfeld paßt. Das Buch formuliert dafür die zentralen, aus der Praxis abgeleiteten

1 Systematic Business Change using BPR.- 1.1 Case Studies.- 1.2 Empirical Investigations.- 1.3 The I/M/T/I Model.- 2 Requirements and Summary of Results.- 2.1 Methods.- 2.2 Software Tools.- 3 Methods.- 3.1 Boston Consulting Group.- 3.2 Davenport.- 3.3 Ferstl/Sinz.- 3.4 Hammer.- 3.5 Harrington.- 3.6. Johansson.- 3.7 Malone.- 3.8 McKinsey & Company.- 4 Software Tools.- 4.1 ABC Flowcharter (Micrografx)Error! Bookmark not defined.- 4.2 Business Process Modeler (IBM).- 4.3 Design/IDEF (Meta Software).- 4.4 Grade (Infologistik).- 4.5 ithink (High Performance Systems).- 4.6 KEY:Model (Sterling Software).- 4.7 Process Charter (Scitor).- 4.8 Process Modeller (Oracle).- 4.9 ProcessWise WorkBench (ICL)Error! Bookmark not defined.- 4.10 Quesheet (Quesheet Technology).- 4.11 A Summary of Other Tools.- 5 Integrated Methods and Tools.- 5.1 Action / ActionWorkflow Analyst (Action Technologies.- 5.2 Eversheim / Proplan (GPS).- 5.3 Hansen / Extend+BPR (Imagine That).- 5.4 Manganelli/Klein / RapidRe Toolset (Antares).- 5.5 Österle / PROMET-BPR-Toolset (IMG).- 5.6 Scheer / ARIS Toolset (IDS).- 6 Conclusions.- 6.1 Methods.- 6.2 Method-Tool Integration.- 6.3 Software Tools.- Appendices.- A Sources of Method Descriptions.- B Tool Details.- C Tool Suppliers.- References.

Business Process Redesign
An increasing number of companies regard Business Process Redesign (BPR) as a significant means of improving their competitive position. The initial euphoria is being superseded by a more pragmatic assessment. This book demonstrates how a systematic, practical yet creative procedure can lead to more reliably successful BPR projects. Case studies and investigations support the superiority of a systematic, method-based approach as opposed to an "intuitive" one. Consequently, before the start of a project a method must be selected which corresponds to the strategic goals of the project and is suited to the company environment. This book formulates the central principles and criteria for this, which are derived from practical experience. A procedural model and checklists help the reader to define what he requires from the method. From these criteria are then derived suitable BPR tools. Of particular importance here is the underlying cost-benefit analysis. T he book describes over a dozen BPR methods and as many tools within a uniform framework. This ensures comparability and allows correlation with project-specific requirements. Particular attention is paid to method-tool combinations that are designed for combined use.