Includes supplementary material: sn.pub/extras

Keynote Address: The Cascading Benefits of Software Process Improvement.- Keynote Address: The Cascading Benefits of Software Process Improvement.- Keynote Address: Capitalizing on Experience.- Keynote Address: Software Development Challenges for the 2000's.- Panel Session: Corporate Software Engineering Knowledge Networks: How Can They Improve Training of the Workforce in Software Organisations?.- Process Improvement.- Active Probes Synergy in Experience-Based Process Improvement.- A Framework for the Continuous Monitoring and Evaluation of Improvement Programmes.- No Improvement without Learning: Prerequisites for Learning the Relations between Process and Product Quality in Practice.- Introducing the Data Role in Models for Database Assessment.- Applying Benchmarking to Learn from Best Practices.- Modelling Usability Capability - Introducing the Dimensions.- Using Simulation to Visualise and Analyse Product-Process Dependencies in Software Development Projects.- Transforming Software Organizations with the Capability Maturity Model.- Empirical Software Engineering.- The Effect of Constraint Notification within a Case Tool Environment on Design Productivity and Quality.- Is a Design Rationale Vital when Predicting Change Impact? - A Controlled Experiment on Software Architecture Evolution.- Modeling and Analysis of Software Aging Process.- Industrial Experiences.- Usability Engineering in Concurrent Product Development.- An Industrial Experience in Using Problem Resolution Process for Software Porting.- Managing Engineering and Product Technology: A Method for Technology Assessment.- The Benefits of Networking.- Project Experience Database: A Report Based on First Practical Experience.- SPI - A Guarantee for Success? - A Reality Story from Industry -.-Product Driven Process Improvement PROFES Experiences at Dräger.- Experiences on Lean Techniques to Manage Software Suppliers.- The PROFES Improvement Methodology - Enabling Technologies and Methodology Design.- Methods and Tools.- Object-Oriented Design in Real-Time Embedded Robot Control Software.- Managing Distributed Software Development - A Portfolio Based Methodology.- Software and Process Modelling.- Formalizing SCM Use Cases within the Virtual Software Corporation.- The FEAST Approach to Quantitative Process Modelling of Software Evolution Processes.- A Description of a 'Framework Approach' to Evolutionary Systems Development.- Software and Process Measurement.- An Evaluation of Functional Size Methods and a Bespoke Estimation Method for Real-Time Systems.- Instrumenting Measurement Programs with Tools.- Organizational Learning and Experience Factory.- A Relationship-Based View to Software Engineering Competence.- Software Experience Bases: A Consolidated Evaluation and Status Report.- LIDs: A Light-Weight Approach to Experience Elicitation and Reuse.

The 2nd International Conference on Product Focused Software Process - provement(PROFES2000)continuedthesuccessofthePROFES 99conference. It was organized in Oulu, Finland, June 20-22, 2000. The PROFES conference has its roots in the PROFES Esprit project , but by 1999 it had already evolved into a full-?edged general purpose conference gaining wide-spread international popularity. ThemainthemeofPROFES2000wasprofessionalsoftwareprocessimpro- ment (SPI) motivated by product and service quality needs. SPI is facilitated by softwareprocessassessment,softwaremeasurement,processmodeling, andte- nology transfer and has become a practical tool for quality software engineering and management. The conference addresses both the solutions found in practice aswellasrelevantresearchresultsfromacademia.Thepurposeoftheconference is to bring into the light the most recent ?ndings and results of the area and to stimulate discussion between the researchers, experienced professionals, and technology providers for SPI. WiththetremendousgrowthofInternetandtelecommunicationapplications, it is ever more important to emphasize the quality in softwareproducts and p- cesses.With plenty of new people andnew software-basedapplications emerging at a very fast pace, it is easy to forget the importance of product and process improvement,and to repeat the same mistakesalreadymade in moretraditional software development. The PROFES conference has addressed this issue by - plicitly enhancing the conferencetopicstowardsInternetandtelecommunication applications. Another important addition is the Learning Software Organizations (LSO2000) workshop, which was organized in conjunction with PROFES 2000. TheLSOworkshopseriesisacommunicationforumthataddressesthe questions of organizational learning from a software point of view and builds upon exi- ing work on knowledge management and organizational learning. LSO comp- mented the PROFES program encouraging fruitful discussions and information exchange between the participants of PROFES 2000 and LSO 2000.