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Building an automated knowledge-base,and a research study on Bugzilla
How to build an automated FAQ by using a ready script? The technology behind bug tracking and e-ticketing. A study on Bugzilla, supported by Mozilla
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Format:
220x176x33 mm
Beschreibung:
Alma Kushova was born in Kucova, Albania in 1973. She holds Msc in E-Publishing. She and her husband, Kliton Gerxhani ran the first website for hotels in Albania (albania-hotel.com), which was a success. She is currently working as PR consultant at Council of Ministers. They live in Tirana, with their two- year old daughter Lura
This book is a very easy guide on how to transform a frequently asked question section in your website into an automated tool. You can see it live at translation.net. The script inside is useful for building a vocabulary, an address book or any other knowledge base that you can display and sort alphabetically by clicking the letter. It is similar to yahoo address book. The second part contains a thorough analysis and research on the tracking systems, and specifically Bugzilla. It gives the logic behind the e-ticketing and bug tracking.