Rupinder Kaur Gill, Ph.D., Punjabi University, Patiala, Punjab. She has taught for seven years in this university and currently Lecturer at G.H.S. Khalsa Girls College, Karhali Sahib, Patiala, Punjab, India. Ritu Lehal, Ph.D.,is Professor at, DDE, Punjabi University, Patiala, punjab. She has more than 21 years of teaching and research experience.

With increasing competition and evolution of global economy, organizations the world over, are under tremendous pressure to improve their performance not only for sheer survival but also for accelerated growth. The sources of improvement in an organization mainly are improvements in human systems. Therefore, in today's complex and fast changing organizational environment managing human resource is of paramount importance because out of all the factors of production, it is the men i.e. human force which works and uses the other physical resources available to any organization.In the case of service industries like insurance, HRM is more essential, because the only means of production is the manpower and hence, quality of services rendered is solely dependent upon the quality of manpower involved. There is a little research work available related to HRM in insurance industry specifically related to LIC, which has come into limelight after its privatization in the year 2000. The objectives of this book are: To study the Recruitment and Selection policy, Training and development policies, Performance Appraisal system of LIC and the changes made in HRM practices in the changed scenario.