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Good Services
Decoding the Mystery of what Makes a Good Service
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ISBN-13:
9789063695439
Veröffentl:
2020
Erscheinungsdatum:
10.02.2020
Seiten:
224
Autor:
Lou Downe
Gewicht:
335 g
Format:
195x130x20 mm
Sprache:
Englisch
Beschreibung:
Lou Downe is Director of Design for the UKGovernment and was voted one of the UK's top50 Creative Leaders by Creative Review in 2016,and one of the world's 100 most influentialpeople in Digital Government by Apolitical in2018.
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.
Service design is a rapidly growing area ofinterest in design and business management.There are a lot of books on how to get started,but this is the first book that describes what a'good' service is, what makes a good service andwhy.This book lays out the essential principlesfor building services that work well for users.Demystifying what we mean by a 'good' and 'bad'service and describing the common elementswithin all services that mean that it either worksfor users or doesn't.A practical book for non-practitioners interestedin better service delivery, a book to guide theirdecision making without the need to first learnhow to design a service themselves.