Summary of Never Split the Difference

Chris Voss is an FBI negotiator with over twenty years of expertise operating within the field, and an extended second career teaching at Georgetown University and USC. In his bookNever Split the Difference: Negotiating As If Your Life Depended On It, Voss brings the reader right into the exhilarating world of crisis negotiations, beginning every chapter with an exciting case wherever he or one among his colleagues had to negotiate to avoid wasting someone's life. His captivating accounts include kidnappings, hostage situations, and humorously, a trip to the car dealership to haggle for a new truck.
        Interspersed between the action, Voss delivers a lesson in each chapter explaining the principles and tactics he used to resolve each particular negotiation. He explains the psychology of his principles in easy to understand language, and makes them relatable to our everyday lives by giving examples of exactly how they were applied by an average person in a situation at their job, in business dealing, or even when speaking to a telemarketer.
        Each chapter is divided into sub-sections with their own bold faced heading to make them easy to find and read, and the lessons are cleverly written and full of wit and humor, as well as step-by-step instructions. Each chapter ends with a sub-heading titled "Key Lessons" where Voss reviews the main points of his teachings as a reminder, and cleverly drills home the point he is trying to make one last time so the lesson really sticks.
        Best of all is the way Voss takes something so far removed from the ordinary lives of most people; FBI negotiation tactics during a crisis, and teaches us how to utilize them to get a promotion at work, negotiate for a raise, or get a better deal when buying a home. This book is incredibly fun to read, wonderfully informative, and leaves you feeling empowered to negotiate your way to anything you want.

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