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ITIL V3 Service Design
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Gewicht:
1643 g
Format:
281x217x30 mm
Beschreibung:
The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.