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Co-creating value in organisations with ITIL 4

It aims to help business leaders continually evaluate challenges and provides solutions to improv...

Life in the United Kingdom

This compendium aims to assist those readers who are intending to become permanent residents or c...

ITIL foundation handbook

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed...

Service Management Online, Creating a Successful Service Request Catalogue

This is a practical guide for anyone involved with the creation and development of efficient serv...

Roadcraft

Roadcraft is the police handbook for driver training. It''s used by all the emergency services an...

AXELOS: PRINCE2 Handbook

Maritime and Coastguard Agency: The ship captain’s medical g

A guide for laymen to diagnose and treat injuries, ill health and other medical conditions on shi...

ITIL V3 Service Design

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create servi...

Life in the United Kingdom

Mares, P: Roadcraft

Roadcraft is the official Police Driver's Handbook, approved by the Association of Chief Police O...

A Guide to AgileSHIFT

This product has been developed to provide a framework for organisations that seek to drive trans...

AXELOS: Portfolio, programme and project offices pocketbook

Portfolio, Programme and Project Offices (P30) will provide a focal point for defining a balanced...