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Overview of Online Learning 2nd Edition

If you're thinking about using online learning in your organization, On-Line Learning will become...

Compendium of Questionnaires and Inventories Volume 2

The second volume of the popular Compendium of Questionnaires and Inventories has arrived - with ...

H.O.T. Hands On Transactional Management

What can managers do every day to get more and better work from people while giving them the flex...

FrontLine Guide to Communicating With Employees

Here is a useful guide to communicating with employees, co-workers and bosses -packed with advi...

HR Skills Series - Conducting Workplace Investigations

A situation that requires an internal investigation can range from something that can be handles ...

50 Activities for Performance Appraisal Training

Teaching employees how to deliver effective performance appraisals will pay big dividends in your...

Team Metrics

You've adopted the teamwork approach. Now you're wondering "e;How do we know how well we're d...

Managers Pocket Guide to Effective Writing

Written communication is prevalent at most levels of business, but especially at the managerial l...

Productive Problem Solving

Everybody has problems. The most productive people have the determination and ability to resolve ...

Solving The People Puzzle

Solving the People Puzzle is about management control of an organization and its people: How to g...

How to Get Your Customers Swearing by You Not at You

Faced with the challenge of developing effective customer service training? Not sure where to sta...

Team Empowerment